Francisco Campos Aldana Jr.
San Ysidro,CA
Summary
Retail Professional experienced in delivering exceptional customer service and driving sales. Provided reliable security services through effective surveillance, risk assessment, conflict resolution, and emergency response. Demonstrated strong work ethic, adaptability, and ability to master new skills independently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
El Mayo Convenient Store
Mexico, Mexico
09.2025 - 03.2026
- Assisted customers with product selection and inquiries at El Mayo Convenient Store.
- Assessed customer needs to recommend appropriate products or services.
- Answered customer inquiries regarding product features, availability, and pricing.
- Gave customers quotes based on potential sales.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to ensure stock availability and freshness.
- Answered phone calls and provided store information to customers.
- Maintained an accurate database of customer information including contact details, purchase history, and preferences.
- Audited customer account information to identify issues and develop solutions.
- Coordinated in-store displays to match planograms and promote company offerings at and locations.
- Assisted customers in selecting products that best met their needs.
Security Officer
Securitas Security Services
07.2025 - 09.2025
- Conducted routine patrols to ensure safety, identify concerns, and address issues before they escalated.
- Responded to incidents calmly and professionally, using communication skills to de-escalate tense situations.
- Served as first point of contact for employees, visitors, and guests, assisting with inquiries while enforcing security policies.
- Guided visitors with directions and access inquiries, addressing concerns while upholding a professional demeanor.
- Compiled detailed incident reports and daily activity logs, ensuring accuracy and clarity in documentation.
Security Officer
Total Operations Assured
10.2022 - 06.2024
- Maintained visible security presence to enhance safety and foster positive environment for staff and guests.
- Monitored assigned areas through stationary and mobile patrols to prevent theft, disturbances, or unsafe conditions.
- Conducted regular patrols to identify and report suspicious activities.
- Responded promptly to alarms and emergency situations on-site.
- Supported event operations by managing crowd flow and enforcing compliance with safety guidelines.
- Communicated effectively with supervisors and team members to ensure smooth daily operations.
- Collaborated with local law enforcement during incidents and investigations.
Education
Barbering Foundation Program - Barbering
Bellus Academy
Chula Vista, CA09-2025
High School Diploma -
Sweetwater High School
National City, CA06-2023
Skills
- Sales skills
- Customer service
- Verbal communication
- Conflict resolution
- Problem-solving
- Attention to detail
- Multitasking
- Team collaboration
- Flexibility
- Reliability
- Bilingual
- Adaptability
Languages
- English, Fluent
- Spanish, Fluent
Certification
Barbering
Timeline
Customer Sales Representative
El Mayo Convenient Store
09.2025 - 03.2026
Security Officer
Securitas Security Services
07.2025 - 09.2025
Security Officer
Total Operations Assured
10.2022 - 06.2024
Barbering Foundation Program - Barbering
Bellus Academy
High School Diploma -
Sweetwater High School