Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Francisco Cartagena

Newark,NJ

Summary

Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.

Overview

3
3
years of professional experience

Work History

Supervisor

Airway Cleaners
Newark, NJ
08.2024 - Current
  • Responded quickly to emergency situations by following appropriate protocols.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Managed communication between airline personnel and customers in a professional manner.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Managed scheduling for staff, ensuring adequate coverage.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Lead Ramp Agent

Airway Cleaners
Newark, NJ
05.2022 - 07.2024
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
  • Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
  • Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.

Education

High School Diploma -

Newark Prep High School
Newark, NJ
06-2016

Skills

  • Customer service
  • Team coordination
  • Communication skills
  • Regulatory compliance
  • Time and safety management
  • Operational efficiency
  • Problem-solving abilities
  • Employee training and mentoring

Languages

Spanish
Native/ Bilingual

References

General Manager

Andre Casey (516) 563-3569

acasey@airwayllc.com

Further references available upon request.

Timeline

Supervisor

Airway Cleaners
08.2024 - Current

Lead Ramp Agent

Airway Cleaners
05.2022 - 07.2024

High School Diploma -

Newark Prep High School

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Francisco Cartagena