Francisco Casillas
Maywood
Summary
Bilingual and detail-oriented professional with experience in administration, customer service, and event operations. Living with Klippel-Trénaunay Syndrome (KTS) has strengthened my empathy, adaptability, and commitment to making a positive impact, while my sports background has built discipline, teamwork, and resilience. Skilled in organization, communication, and problem-solving in fast-paced environments, and currently pursuing a Business Management degree at CSULA.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative (Emergency Room)
Adventist Health White Memorial
Montebello
08.2024 - 07.2025
- Managed patient intake operations — including check-ins, appointment scheduling, co-pay collection, and high-volume multi-line phone systems — improving registration efficiency, and reducing wait times.
- Coordinated hospital transfers, streamlined patient admissions, and secured timely insurance approvals.
- Worked with in-state, out-of-state, and international insurance plans — including Medi-Cal, Medicare, HMOs, PPOs, and commercial carriers — to verify eligibility, secure authorizations, and ensure timely patient admissions.
- Collaborated closely with nurses, physicians, and administrative staff to streamline patient flow, reduce errors, and ensure timely, coordinated care.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
Event Operations Assistant
Campanovo Sports
Long Beach
02.2024 - 12.2024
- Collaborated cross-functionally with venue management, security, medical personnel, production teams, and media crews to execute time-sensitive events with precision and energy.
- Managed athlete logistics, including fighter arrivals, locker room assignments, weigh-in coordination, and pre-fight prep, to ensure seamless execution of fight night operations.
- Assisted the operations manager with the planning of routine operations and special projects.
- Contributed to post-event evaluations, identifying areas for improvement in operations, logistics, and staff coordination.
- Gained direct experience in athlete management, sports promotion logistics, and the fan experience side of live events.
Gym Membership Representative
Cal State University Los Angeles
10.2021 - 08.2024
- Actively engaged clients upon entrance with a pleasant greeting.
- Maintained the membership database, ensuring that all information was current and accurate.
- Created and marketed membership campaigns across campus, events, and social media, boosting new registrations.
- Coordinated events for department-sponsored fitness challenges, tournaments, and wellness events.
- Answered multi-line phones, routed calls, and supported overall front desk administrative operations.
Education
Bachelor of Science - Business Management
California State University, Los Angeles
5151 State University Drive, Los Angeles, CA 9003212.2025
Skills
- Customer service orientation
- Microsoft Office
- Organization and time management
- Attention to detail
- Event operations
- Communication and interpersonal skills
- Bilingual: English and Spanish
- Adaptability
- Team collaboration
- Multitasking
Certification
- BLS Certification AED/CPR, 10/01/25
- Fire and Life Safety Certificate, 09/01/26
References
References available upon request.
Timeline
Patient Access Representative (Emergency Room)
Adventist Health White Memorial
08.2024 - 07.2025
Event Operations Assistant
Campanovo Sports
02.2024 - 12.2024
Gym Membership Representative
Cal State University Los Angeles
10.2021 - 08.2024
Bachelor of Science - Business Management
California State University, Los Angeles