Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Chaparro

Lubbock,TX

Summary


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

14
14
years of professional experience

Work History

Loan Counselor

ServiceLink
12.2024 - Current
  • Examined customer loan applications for loan approvals and denials.
  • Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Explained very technical financial information to applicants in easy to understand language.

Call Center Manager

CTI
12.2011 - 02.2024
  • Developed quality employees within call center to take over leadership positions.
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Established and oversaw performance targets for call center associates.
  • Determined quality assurance benchmarks and set standards for improvement.

Education

No Degree - Secondary Education

South Plains College
Levelland, TX

Skills

  • Loan modification
  • Loan servicing
  • Cross-functional team management
  • Customer service
  • Expectation setting
  • Time management
  • Performance management
  • Staff development
  • Schedule preparation
  • Coaching and mentoring

Languages

Spanish
Full Professional

Timeline

Loan Counselor

ServiceLink
12.2024 - Current

Call Center Manager

CTI
12.2011 - 02.2024

No Degree - Secondary Education

South Plains College

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