Lenora Wilson-Dean
Tampa,FL
Summary
Professional with strong expertise in loan counseling, adept at assessing client needs and providing comprehensive financial solutions. Proven track record of fostering team collaboration and delivering exceptional results. Highly adaptable, with keen ability to navigate changing environments. Skilled in financial analysis, client relations, and regulatory compliance, ensuring optimal outcomes for both clients and organization.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Counselor
Fidelity National Financial, Inc, Lender Strategy
03.2025 - Current
- Assisted clients in gathering necessary documentation for loan applications.
- Educated borrowers on loan products and financial processes.
- Supported the processing of loan applications through data entry and verification.
- Researched current lending guidelines to ensure compliance with regulations.
- Developed knowledge of software systems used for loan processing operations.
Customer Support Specialist
Loancare
05.2021 - 03.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and customer satisfaction.
- Collaborated with cross-functional teams to address complex customer issues efficiently.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Business Analyst
OneTouch
01.2019 - 04.2021
- Analyzed business requirements to identify opportunities for process improvements and operational efficiencies.
- Developed comprehensive reports to communicate findings and recommendations to stakeholders for informed decision-making.
- Utilized data visualization tools to present analytical insights, enhancing understanding of complex information for stakeholders.
Quality Manager
Alorica
06.2013 - 12.2018
- Led quality assurance initiatives to enhance product compliance and reduce defects.
- Collaborated with cross-functional teams to ensure seamless integration of quality standards.
- Oversaw internal audits, ensuring adherence to regulatory requirements and company policies.
Education
Associate of Arts - Business Analytics
Miami Dade College
Miami, FL07-1995
Skills
- Financial counseling
- Loan origination
- Loan modification
- Debt management
- Loan repayment
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Mortgage Loan Counselor
Fidelity National Financial, Inc, Lender Strategy
03.2025 - Current
Customer Support Specialist
Loancare
05.2021 - 03.2025
Business Analyst
OneTouch
01.2019 - 04.2021
Quality Manager
Alorica
06.2013 - 12.2018
Associate of Arts - Business Analytics
Miami Dade College