Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco Cortez

Grand Prairie,TX

Summary

Motivated and hands-on entry-level Auto Body Technician with a solid foundation from technical school training and a growing passion for the automotive repair industry. Gained real-world experience during a 3-month position at a vehicle detail shop, building practical skills and an eye for precision. Backed by a strong background in customer service and sales, bringing excellent communication, teamwork, and problem-solving abilities to the shop floor. Eager to continue learning from experienced technicians and contribute to a high-performing team.

Overview

4
4
years of professional experience

Work History

Sales Specialist

Living Spaces
09.2024 - Current
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.

Car Detailer

DriveTime
06.2024 - 09.2024
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.

Customer Service Representative

IKEA
04.2021 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Autobody Repair Certification -

Tarrant County College
Fort Worth, TX
05-2025

Skills

  • Customer service and care
  • Team collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Time management
  • Body filler application
  • Welding experience
  • Plastic repair
  • Automotive painting
  • Auto body repair

Languages

Spanish
Native or Bilingual

Timeline

Sales Specialist

Living Spaces
09.2024 - Current

Car Detailer

DriveTime
06.2024 - 09.2024

Customer Service Representative

IKEA
04.2021 - 05.2024

Autobody Repair Certification -

Tarrant County College

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