Francisco De La Cruz Jr.
El Paso
Summary
Results-driven Assistant Store Manager with a proven track record in team building, customer service, and inventory control. Committed to enhancing operational efficiency and driving sales through effective mentoring and strategic merchandising.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Floor & Decor
El Paso, TX
06.2019 - Current
- Analyzed sales data to identify trends, informing strategic merchandising decisions and promotions.
- Coordinated daily store operations, ensuring compliance with safety standards and company policies.
- Mentored new team members, fostering a collaborative environment that encouraged knowledge sharing.
- Oversaw visual merchandising strategies to maximize product visibility and drive customer engagement.
Lead Sales Associate
Lumber Liquidators
El Paso, TX
01.2017 - 05.2019
- Led sales team to achieve quarterly targets through effective training and mentoring initiatives.
- Developed customer relationships by providing expert product knowledge and personalized service.
- Streamlined inventory management processes, enhancing accuracy and efficiency in stock replenishment.
- Implemented promotional strategies that increased foot traffic and boosted store sales performance.
Team Leader
Hobby Lobby
El Paso, TX
05.2016 - 01.2017
- Led team in achieving operational goals through effective communication and collaboration.
- Mentored staff to enhance skills, fostering a culture of continuous improvement.
- Developed training programs to improve employee performance and product knowledge.
- Implemented inventory management systems to streamline operations and reduce waste.
Assistant Store Manager
Lowes Home Improvment
Carlsbad, NM
06.2012 - 04.2016
- Led team to achieve operational efficiency through effective scheduling and training programs.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced discrepancies.
- Developed staff performance plans to enhance individual productivity and foster professional growth.
- Implemented customer service initiatives, reinforcing team commitment to exceptional customer experiences.
Department Manager
Lowes Home Improvment
El Paso, TX
01.2008 - 06.2012
- Oversaw daily operations, ensuring efficient workflow and compliance with safety standards.
- Managed team performance, fostering a collaborative environment and enhancing staff engagement.
- Implemented process improvements that reduced operational delays and increased overall productivity.
- Developed training programs for new hires, enhancing onboarding experience and knowledge retention.
Sales Associate
Lowes Home Improvment
El Paso, TX
06.2006 - 01.2008
- Assisted customers in product selection and provided expert advice on home improvement projects.
- Managed inventory levels, ensuring stock availability and timely replenishment of merchandise.
- Demonstrated product features and benefits to enhance customer understanding and drive sales.
- Collaborated with team members to maintain store presentation standards and optimize layout for customer flow.
Kitchen Cook
Logans Roadhouse Grill
El Paso, TX
04.2004 - 05.2006
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen stations in compliance with health regulations.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
- Collaborated with team members to ensure timely delivery of food orders during peak hours.
Education
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
El Paso, TXHigh School Diploma -
Andress High School
El Paso, TX2003
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Employee scheduling
- Hiring and training
- Staff management
- Work Planning and Prioritization
- Loss prevention
Accomplishments
- Supervised team of 60 staff members.
- Achieved positive sales through effectively helping with great customer service.
Certification
- Power Equipment Trainer, Floor&Decor - 2020-Present
- OPEX Certifited, Floor&Decor - 2025-Present
Languages
Spanish
Professional Working
Timeline
Assistant Store Manager
Floor & Decor
06.2019 - Current
Lead Sales Associate
Lumber Liquidators
01.2017 - 05.2019
Team Leader
Hobby Lobby
05.2016 - 01.2017
Assistant Store Manager
Lowes Home Improvment
06.2012 - 04.2016
Department Manager
Lowes Home Improvment
01.2008 - 06.2012
Sales Associate
Lowes Home Improvment
06.2006 - 01.2008
Kitchen Cook
Logans Roadhouse Grill
04.2004 - 05.2006
Bachelor of Science - Criminal Justice
The University of Texas At El Paso
High School Diploma -
Andress High School