Francisco Del Valle
Cherry Hill
Summary
Professional IT specialist with significant experience in systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, cybersecurity, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Analyst 2
NJ Courts
Trenton, NJ
05.2024 - Current
- Provide support to end-users by offering training and guidance to optimize system use and enhance productivity.
- Create and maintain comprehensive documentation, including system specifications, user manuals, and training materials.
- Assist in the design, configuration, and implementation of new IT systems and applications.
- Deliver statewide IT support across all New Jersey vicinages, resolving a wide range of technical issues.
- Collaborate with cross-functional IT teams to diagnose and resolve user issues efficiently, ensuring a seamless technology experience.
- Provide expert support by troubleshooting complex technical problems for end-users in a timely manner.
- Improve user experience by monitoring feedback and making necessary adjustments to software applications.
IT Support Specialist
Cooper University Healthcare
Camden, NJ
08.2022 - 05.2024
- Manage and maintain documentation related to servers, systems, and the network environment.
- Optimize network performance by maintaining systems, resolving issues, and ensuring reliable end-user access.
- Perform daily installation, maintenance, and repair of computer equipment at both the main hospital and remote locations.
- Collaborate with other IT departments to troubleshoot and resolve user issues efficiently.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
IT Support Technician
Pennco Tech
Blackwood, NJ
02.2021 - 08.2022
- Manage and maintain documentation related to servers, systems, and network environments.
- Assist the Director of IT in maintaining network operations and provide backup support as necessary.
- Manage user accounts, passwords, and access across Active Directory, email, phone systems, and related services.
- Ensure network reliability by maintaining systems, resolving issues, and supporting end-user access.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Education
Bachelor of Business Administration - Information Technology
University Ana G Mendez
Carolina, PRSkills
- IT troubleshooting
- Customer support
- Risk assessment
- Network administration
- Data administration
- System architecture
- Network security
- Project-level hardware planning
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA IT Operations Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
IT Analyst 2
NJ Courts
05.2024 - Current
IT Support Specialist
Cooper University Healthcare
08.2022 - 05.2024
IT Support Technician
Pennco Tech
02.2021 - 08.2022
Bachelor of Business Administration - Information Technology
University Ana G Mendez