Francisco Diaz
Mandarin Oriental
MIAMI,FL
3
Languages
2
years of professional experience
Results-driven professional with experience in team management and customer service. Expert in optimizing operations and training staff to enhance service quality. Committed to ensuring organizational efficiency and guest satisfaction.
Work History
Lead Valet Attendant
4 Months- Managed valet team operations, optimizing workflow efficiency during peak hours.
- Coordinated vehicle parking and retrieval for guests, ensuring timely service and satisfaction.
- Trained new attendants on customer service standards and safety protocols.
- Maintained accurate records of vehicle keys and parking assignments to enhance security.
Package Handler
6 Months- Ensured compliance with safety protocols during package handling and transportation.
- Operated material handling equipment to efficiently sort and package shipments.
- Conducted quality checks on packages to ensure accuracy in shipments.
- Collaborated with team members to streamline loading and unloading processes.
- Maintained cleanliness and organization of work area for optimal efficiency.
Package Delivery Driver
5 Months- Delivered packages efficiently to ensure timely customer satisfaction.
- Navigated local routes using GPS technology for optimized delivery paths.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Conducted vehicle inspections to ensure compliance with safety standards.
- Communicated effectively with customers to confirm delivery details and address inquiries.
Education
High School Diploma
- Honoree of English and Writing
- Honoree of Statistics
- Bright Futures Scholarship Recipient
- Medallion Scholarship Recipient
- Completed AP course in Spanish
- 3.7 GPA
No Degree - Business Analysis
- Bright Futures Scholarship Recipient
- Medallion Scholarship Recipient
- 4.0 GPA
- Pi Kappa Alpha Member
Skills
Customer service excellence
Team management
Bilingual proficiency
Problem-solving
Time management
Multitasking and organization
Attention to detail
Bilingual communication
Organizational multitasking
Customer service skills
Flexibility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Lead Valet Attendant
Mandarin Oriental
05.2026 - CurrentRead More
Package Handler
We Ship You
09.2025 - 03.2026Read More
Package Delivery Driver
A&N Cargo Express
01.2025 - 06.2025Read More
Florida International University
No Degree from Business Analysis
Read More
Downtown Doral Charter Upper School
High School Diploma
Read More