FRANCISCO FERNANDEZ
Jersey City,NJ
Summary
Dynamic General Manager with a proven track record at 22 Furniture Gallery, enhancing operational efficiency and driving profitability through strategic leadership and effective team building. Excelled in staff development and operations management, achieving high employee satisfaction and client loyalty. Skilled in problem resolution and customer relations, adept at fostering growth and maximizing performance. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
22 Furniture Gallery
Hillside, NJ
06.2017 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
General Manager
La Ketty Gourmet ,City Treats
Kendall, FL
07.2012 - 12.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Associate of Applied Science - Civil Engineering Technologies
Middlesex County College
Edison, NJ01.2010
High School Diploma -
Saint Gabriel Catholic School
Santo Domingo, Dominican Republic 01.1991
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Time Management
- Staff Management
- Customer Relations
- Verbal and written communication
- Administrative Skills
- Staff Development
Timeline
General Manager
22 Furniture Gallery
06.2017 - Current
General Manager
La Ketty Gourmet ,City Treats
07.2012 - 12.2016
Associate of Applied Science - Civil Engineering Technologies
Middlesex County College
High School Diploma -
Saint Gabriel Catholic School