Francisco Gaona
Production Lead
Watsonville,CA
Summary
I am a highly-motivated individual with a great deal of experience in data entry and dispatching. I am passionate about helping companies elevate their productivity, and I am willing to go the extra mile to fulfill customers' needs. I am now seeking work in customer service and/or dispatching.
Overview
1
1
Certification
2
2
Languages
Work History
Dispatcher Lead
Comcast
- Resolved issues and coordinated employees in the field
- Took phone calls and payments
- Trained new hires as dispatchers to follow methods and procedures
- Generated new work orders, assigned orders to the correct departments, and closed out work orders
- 6 years
Production Lead
Plantronics
- Led and supervised an efficient team
- Coordinated employees' tasks and schedules
- Received work orders, obtained parts for the orders, and assigned orders to employees
- Trained employees to build new product
- 5.5 years
Dispatcher/Customer Service
Crystal Springs Water
- Delivered exceptional customer service and dispatching
- Resolved customers' concerns and questions with a helpful attitude
- Coordinated product deliveries to meet customer needs
- Took collections calls for payments
- Succeeded in working independently and in taking initiative
- 1.5 years
Extreme Weather Shelters Customer Service
Contact People First
12.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Certificate - Accounting
Cet
San Jose, CA09.2003
GED - N/A
Santa Cruz High School
Santa Cruz, CA06.1989
Skills
Bilingual in Spanish and English
Adaptability expertise
Team collaboration
Rapid learning
Effective leadership
Workflow optimization
Certification
Data entry
Timeline
Extreme Weather Shelters Customer Service
Contact People First
12.2023 - 03.2024
Data entry
06-2008
Dispatcher Lead
Comcast
Production Lead
Plantronics
Dispatcher/Customer Service
Crystal Springs Water
Certificate - Accounting
Cet
GED - N/A
Santa Cruz High School