Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Francisco Gaona

Production Lead
Watsonville,CA

Summary

I am a highly-motivated individual with a great deal of experience in data entry and dispatching. I am passionate about helping companies elevate their productivity, and I am willing to go the extra mile to fulfill customers' needs. I am now seeking work in customer service and/or dispatching.

Overview

1
1
Certification
2
2
Languages

Work History

Dispatcher Lead

Comcast
  • Resolved issues and coordinated employees in the field
  • Took phone calls and payments
  • Trained new hires as dispatchers to follow methods and procedures
  • Generated new work orders, assigned orders to the correct departments, and closed out work orders
  • 6 years

Production Lead

Plantronics
  • Led and supervised an efficient team
  • Coordinated employees' tasks and schedules
  • Received work orders, obtained parts for the orders, and assigned orders to employees
  • Trained employees to build new product
  • 5.5 years

Dispatcher/Customer Service

Crystal Springs Water
  • Delivered exceptional customer service and dispatching
  • Resolved customers' concerns and questions with a helpful attitude
  • Coordinated product deliveries to meet customer needs
  • Took collections calls for payments
  • Succeeded in working independently and in taking initiative
  • 1.5 years

Extreme Weather Shelters Customer Service

Contact People First
12.2023 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Education

Certificate - Accounting

Cet
San Jose, CA
09.2003

GED - N/A

Santa Cruz High School
Santa Cruz, CA
06.1989

Skills

Bilingual in Spanish and English

Adaptability expertise

Team collaboration

Rapid learning

Effective leadership

Workflow optimization

Certification

Data entry

Timeline

Extreme Weather Shelters Customer Service

Contact People First
12.2023 - 03.2024

Data entry

06-2008

Dispatcher Lead

Comcast

Production Lead

Plantronics

Dispatcher/Customer Service

Crystal Springs Water

Certificate - Accounting

Cet

GED - N/A

Santa Cruz High School
Francisco GaonaProduction Lead