Autumn Conrad
Peach Bottom,PA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher Lead
Wind River Environmental
08.2022 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Directed dispatching, routing, and tracking of 10-60 vehicles.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Answered phone calls and responded to company emails.
- Monitored vehicle locations to coordinate timely arrivals. (Samsara)
- Provided customers with information on products and services.
- Developed and implemented dispatch service policies and procedures.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
DSD Customer Service
Turkey Hill Dairy
01.2022 - 08.2022
- Samsara
- Intake of driver reports
- Collaborated with team members to improve overall response times and service quality.
- Delivered prompt service to prioritize drivers needs.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Increased efficiency by streamlining data entry processes and implementing time-saving shortcuts.
- Completed time-sensitive data entry requests.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Notary Public
Dees Notary And Tag
12.2020 - 01.2022
- Checked documents for accuracy and correct signing before notarizing.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Checked documents and identifying credentials for all parties.
- Maintained up-to-date knowledge of state laws and regulations, ensuring full compliance during every transaction.
- Checked client identification to maintain compliance with state legal requirements.
- Developed strong relationships with repeat clientele, establishing trust and reliability in the provision of notary services.
- Looked for signs of fraud or coercion and refused notarization.
- Meticulously maintained notarial journal records to uphold accountability standards required by law enforcement agencies or courts when requested.
- Managed appointment scheduling to maximize efficiency, enabling prompt service for all clients.
- Trained and supervised employees on office policies and procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Medical Assistant
Quarryville Family Foot Care
09.2020 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Supervisor of Care
Lancaster County Homemakers
08.2019 - 08.2020
- Assisted in budget planning for the department, identifying opportunities for cost savings without compromising quality of care provided.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel and client records and updated internal databases to support document management.
- Improved patient satisfaction scores with attentive supervision of the care team''s interactions and service delivery.
- Streamlined communication channels between team members and external support services, ensuring timely delivery of necessary resources for patient care.
- Promoted a culture of teamwork by facilitating open communication among staff members to address issues promptly and effectively.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 10-40 PCAs
- Communicated with personnel to coordinate great service provided to clients.
Direct Care Worker (DCW)
PA Home Care
01.2019 - 01.2020
- Bathing, meal prep, paper work, ADLS, meds, laundry, appointments
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Med Tech/Caregiver
Willow Veiw Home Care
03.2019 - 07.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing,
- Cleaned facility, managed laundry, and prepared meals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Administered medication as directed by physician.
PCA Personal Care Assistant
Public Partnership, LLC
03.2018 - 09.2018
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
Personal Care Assistant
United Zion Retirement Community
03.2017 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Key Holder (Manager)
Soma Intimates
10.2016 - 06.2017
- Accepted and processed customer returns.
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
- Maintained a visually appealing store environment, guaranteeing a positive shopping experience for customers.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and scheduling employees'' shifts.
- Resolved customer complaints promptly, fostering a high level of satisfaction and loyalty among patrons.
- Ensured compliance with all company policies and regulations by conducting regular audits and staff trainings.
- Assisted in the recruitment process by interviewing potential candidates and providing input on hiring decisions.
Education
High school diploma -
Certificate - Phlebotomy
Lancaster Career and Technology Center
Willow Street, PA02.2021
Certificate - Medical Assistant
Lancaster Career And Technology Center
Willow Street, PA06.2016
Skills
- Dispatch and Dispatch software
- Customer service
- English
- Data entry
- Microsoft Excel and Microsoft Office
- Management leadership
- Payroll
- Human resources
- Cash handling
- Grammar Experience
- Prioritizing calls
- Customer Relations
- Route Planning
- Schedule Coordination
- Incident Reporting
- Decision-Making
- Critical Thinking
- Teamwork and Collaboration
- Time Management
- Multitasking
- Task Prioritization
- Creative Thinking
- Materials Ordering
- Team building
- Self Motivation
- Continuous Improvement
Certification
- First Aid Certification
- CPR Certification
- Medical Assistant
- Certified Notary Public
- Driver's License
- Medical Billing and Coding Training - Currently enrolled in program
Personal Information
Willing To Relocate: Anywhere
Timeline
Dispatcher Lead
Wind River Environmental
08.2022 - 06.2024
DSD Customer Service
Turkey Hill Dairy
01.2022 - 08.2022
Notary Public
Dees Notary And Tag
12.2020 - 01.2022
Medical Assistant
Quarryville Family Foot Care
09.2020 - 12.2020
Supervisor of Care
Lancaster County Homemakers
08.2019 - 08.2020
Med Tech/Caregiver
Willow Veiw Home Care
03.2019 - 07.2019
Direct Care Worker (DCW)
PA Home Care
01.2019 - 01.2020
PCA Personal Care Assistant
Public Partnership, LLC
03.2018 - 09.2018
Personal Care Assistant
United Zion Retirement Community
03.2017 - 02.2018
Key Holder (Manager)
Soma Intimates
10.2016 - 06.2017
High school diploma -
Certificate - Phlebotomy
Lancaster Career and Technology Center
Certificate - Medical Assistant
Lancaster Career And Technology Center
- First Aid Certification
- CPR Certification
- Medical Assistant
- Certified Notary Public
- Driver's License
- Medical Billing and Coding Training - Currently enrolled in program
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