Erika Sanders
Green Bay,WI
Summary
As an entry-level data analyst transitioning from customer service, seeking a full-time position in data analytics. Possessing strong communication and collaboration abilities, along with research and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative III
Wind River Environmental
02.2023 - 07.2024
- Collaborated with a team of 10 other Customer Service Representatives in tier 3 to manage the bookings and escalations process during peak season, serving an average of 60 customers per day
- Utilize various software applications such as Jira for customer-requested escalations (5%), emergencies (85%), and other queries (15%)
- Problem solve 100% of calls to ensure satisfaction and resolution
- Collaborate with tier 4 representatives for 15% of the work day to assist with bookings and complications, all within a remote setting.
Dental Assistant
High Springs Dental
05.2021 - 09.2022
- Orchestrated patient care and lab responsibilities, increasing efficiency by 25% and reducing operational costs by 15%
- Educated 200+ patients on postoperative and general oral health care, reducing complications
- Ensured 100% adherence to cleanliness and sterilization protocols, enhancing patient safety in a dental clinic
- Assisted the Doctor with patients on various procedures and exams, averaging 10 patients a day
- On a daily basis, tested the operation and functionality of dental equipment, such as the intraoral camera, 3D printer, and 3D panoramic X-ray machine
- Ensuring the equipment was working at 100%.
Education
Associates Degree of Arts And Sciences - Criminal Justice
Ferris State University
Big Rapids, MI08.2015
Skills
- Data Collection
- Data Cleaning
- Kaggle
- SQL
- R
- Tableau
- Spreadsheets
- Attention to Detail
- Skilled Multi-tasker
- Problem Solving
Certification
- Coursera - Google Data Analytics Professional Certificate
Completed: October 2024
- Coursera - Google AI Essentials
Completed: August 2024
Timeline
Customer Service Representative III
Wind River Environmental
02.2023 - 07.2024
Dental Assistant
High Springs Dental
05.2021 - 09.2022
Associates Degree of Arts And Sciences - Criminal Justice
Ferris State University
- Coursera - Google Data Analytics Professional Certificate
Completed: October 2024
- Coursera - Google AI Essentials
Completed: August 2024
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