Tierney Smith
Carrollton,OH
Summary
Customer service professional with extensive experience at Main Street Bank, excelling in banking operations and Customer Support. Proven ability to enhance client satisfaction through effective problem-solving and organization. Over three years of experience in financial services, clerical operations, organizing and filing documentation with precision. Adept at handling consumer accounts, and payment processing while maintaining accuracy and compliance. Ability to keep operations running smoothly in a fast pace environment while maintaining Customer satisfaction, support and resolving customer problems.
Overview
13
13
years of professional experience
Work History
Customer Service Representative III
Main Street Bank
Carrollton, OH
05.2023 - Current
- Open and close accounts, update profiles, and maintain accurate personal and financial records.
- Maintain Notary Public
- Scan, file, and archive customer documentation in both digital systems and physical files.
- Process deposits, withdrawals, bill payments, debit card orders, and loan documents.
- Notarize customer account paperwork as well as any paper work a customer brings in that is in compliance with Ohio law and bank policies.
- Handle inbound and outbound calls to resolve account issues, gather information that supports loan processing.
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and guidance to enhance customer experience.
- De-escalate customer concerns with professionalism and problem-solving skills.
- Audit, balance, and replenish ATMs; process outbound cash shipments.
- Maintain organized filing systems, order office supplies, and support overall branch operations.
- Maintained knowledge of products and services to provide accurate information.
- Adapted communication style to meet diverse customer needs effectively.
- Contributed to a positive team environment through support and cooperation.
- Educated customers about billing, payment processing and support policies and procedures.
- Assist customers in setting up online banking accounts and navigating the company's website to set up bill pay and receive E-Statements.
- Identified and resolved discrepancies and errors in customer accounts.
- Assist in training new personnel regarding company operations, policies and services.
Retail Banker II
Woodforest National Bank
Massillon, OH
12.2021 - 04.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed account openings and closings efficiently, ensuring compliance with regulatory requirements.
- Assisted clients in selecting appropriate banking products based on individual financial needs and goals.
- Conducted daily cash management tasks, balancing cash drawers and maintaining accurate transaction records.
- Collaborated with team members to streamline operational workflows, enhancing overall branch efficiency.
- Educated customers on digital banking tools, improving user adoption and satisfaction rates.
- Trained new staff on procedures and best practices, to best run a branch efficiently while meeting goal expectations.
- Analyzed customer feedback to identify service improvement areas, contributing to enhanced client experiences.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
Cook / Teacher Float
Little Learners West
Massillon, OH
12.2018 - 12.2021
- Maintained cleanliness of workstations, adhering to sanitation regulations and health codes.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed food inventory, ensuring freshness and adherence to quality standards.
- Assisted in developing and implementing age-appropriate lesson plans to enhance children's learning experiences.
- Collaborated with lead teachers to create a nurturing environment that promotes social and emotional development.
- Organized educational activities that align with curriculum standards, promoting cognitive growth in young learners.
- Facilitated communication between parents and staff, ensuring transparency regarding child development and daily activities.
- Trained new staff on classroom management techniques and effective teaching strategies to maintain consistency in approach.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
- Arrived at assigned areas on time, prepared, and ready to work.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served, and medications administered to children.
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
Assistant Pastry Cook
Gervasi Vineyard
Canton, OH
07.2018 - 12.2018
- Prepared and served breakfast to villa guest.
- Assisted in making and portioning out desserts and dough.
- Maintained a clean organized work station and kitchen environment.
Cashier
Bed Bath and Beyond
Westland, MI
09.2012 - 11.2017
- Processed customer transactions accurately, ensuring efficient checkout experiences.
- Managed cash register operations, maintaining balanced drawers and minimizing discrepancies.
- Assisted customers with product inquiries, enhancing overall service satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Maintained merchandise displays and stocked shelves in accordance with company standards.
- Answered incoming phone calls; directing the calls to the appropriate department as well as answering consumer questions.
Bakery Assistant
Sam's Club
Canton, MI
10.2016 - 06.2017
- Assisted in daily production of baked goods, ensuring adherence to quality standards.
- Operated industrial baking equipment to prepare various bread and pastry items efficiently.
- Maintained cleanliness and organization of workstations, promoting a safe baking environment.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Arranged bakery displays to showcase baked goods, cakes, and pies to retail store specifications
Education
High School Diploma -
Garden City High School
Garden City06-2009
Associate of Arts - Liberal Arts
Schoolcraft College
Livonia, MI05-2016
No Degree - Baking & Pastry
Schoolcraft College
Livonia, MI05-2017
Skills
- Customer service
- Banking & Cash Handling
- In- Person & Phone Support
- Organization & Recordkeeping/Retention
- Fraud Prevention & Dispute Filing
- Critical thinking
- Computer proficiency
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Data collection
- Clerical support
- Filing
Timeline
Customer Service Representative III
Main Street Bank
05.2023 - Current
Retail Banker II
Woodforest National Bank
12.2021 - 04.2023
Cook / Teacher Float
Little Learners West
12.2018 - 12.2021
Assistant Pastry Cook
Gervasi Vineyard
07.2018 - 12.2018
Bakery Assistant
Sam's Club
10.2016 - 06.2017
Cashier
Bed Bath and Beyond
09.2012 - 11.2017
High School Diploma -
Garden City High School
Associate of Arts - Liberal Arts
Schoolcraft College
No Degree - Baking & Pastry
Schoolcraft College