Francisco Garcia
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Ty Inc.
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Outside Sales Representative
Energon
09.2019 - 07.2021
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs
- Targeted prospects in other territories through careful research of competitor products, services and trends
- Finalized sales contracts with high-value customers
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth
- Built strong client rapport to establish diversified network of connections.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
E-Commerce Associate
Babas Electronics
04.2016 - 09.2019
- Measured and analyzed web site usage data to maximize search engine returns and refine customer interfaces.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Maintained working knowledge of company products, services and promotions.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
- Recommended merchandise and services that would meet customer needs.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Education
High School Diploma -
Los Angeles High School Of The Arts
Los Angeles, CA06.2009
Skills
- Account Management
- Data Tracking
- Prospecting Skills
- Problem Resolution
- Pleasant Telephone Demeanor
- Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ty Inc.
11.2021 - Current
Outside Sales Representative
Energon
09.2019 - 07.2021
E-Commerce Associate
Babas Electronics
04.2016 - 09.2019
High School Diploma -
Los Angeles High School Of The Arts
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