FRANCISCO GARCIA
Austin
Summary
Performance-driven Strategic Executive with over 17 years of leadership in General Management, Critical Infrastructure, and Enterprise SaaS. Expert in the end-to-end integration and implementation of complex healthcare ecosystems, including EPIC, Oracle Health (Cerner), and major Integration Engines.
Proven track record of reporting directly to the CEO to oversee total business health, including P&L, payroll, sales pipelines, and cash flow. A hands-on leader who manages the full financial lifecycle while maintaining direct relationships with 100% of the customer base to drive high platform utilization, successful "Go-Live" project execution, and aggressive revenue expansion through the sales and upselling of existing clients.
Results-oriented professional with a passion for continuous learning and innovation, known for leveraging analytical thinking and creativity to solve complex problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EVP of Customer Success & Operations
BEDWATCH Technologies
Austin
12.2023 - Current
- Collaborated with CEO on business management and sales to ensure operational alignment and P&L oversight.
- Led critical 'Go-Live' projects for hospital systems, ensuring seamless service continuity during transitions.
- Transformed software into essential operational tool through value-consulting efforts with enterprise clients.
- Spearheaded integrations with EPIC and Oracle Health to facilitate accurate real-time data flow.
- Managed Accounts Receivable processes, generating invoices and optimizing payment cycles efficiently.
- Cultivated personal relationships with clients as executive point of contact for renewals.
- Achieved project objectives through effective teamwork and resolution of product-related issues.
- Addressed customer inquiries promptly to enhance satisfaction and deliver knowledgeable service.
- Worked with cross-functional teams to achieve goals- IT and Project Managers.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Achieved cost-savings by developing functional solutions to problems.
VP of Account Management
BEDWATCH Technologies
Austin
12.2018 - 12.2023
- Navigated complex sales cycles to deploy platform solutions within varied hospital IT architectures.
- Maintained 98% renewal rate for capital-intensive platform deployments by ensuring system reliability.
- Scaled regional sales pipeline by 70% through strategic upselling, achieving 65% annual revenue growth.
- Collaborated with cross-functional teams to create innovative healthcare solutions.
- Established partnerships with stakeholders to enhance service offerings and market reach.
- Led performance evaluations to assess staff effectiveness and implement improvement initiatives.
- Developed and executed strategic plans aligned with organizational vision.
Manager, Account Management
BEDWATCH Technologies
Austin
11.2012 - 12.2018
- Executed scalable service models for complex diagnostic platforms, achieving 50% customer base growth.
- Secured 18% increase in renewals through effective operational value communication and stakeholder engagement.
- Managed team performance by conducting regular feedback and coaching sessions.
- Coordinated cross-departmental projects to align business objectives and optimize resources.
- Enforced customer service standards, resolving issues to maintain high-quality service.
- Developed and implemented strategies that enhanced customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
BBA - Business Management
University of Texas at San Antonio
AAS - Business Management
San Antonio College
Skills
- Executive management and P&L oversight
- Software and technical integration
- Operational strategy development
- Customer retention strategies
- Sales pipeline management
- Relationship building and stakeholder engagement
- Microsoft Office proficiency
- Team development and leadership
- Revenue growth initiatives
- Project deployment and leadership
- Healthcare solutions expertise
- EHR/EMR systems knowledge
- Integration engine management
Technical Ecosystem Expertise
- EHR/EMR: EPIC, Oracle Health (Cerner), Meditech, Allscripts.
- Integration Engines: Lyniate (Corepoint/Ensemble), Cloverleaf, Mirth Connect.
- Operations: P&L Management, Payroll Systems, A/R Automation, CRM/Pipeline Forecasting.
- Methodologies: MEDDICC (Certified), Lean Methodology, Strategic Account Planning.
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
Health Insurance Portability and Accountability Act (HIPAA)
Accomplishments
Recognized as a Top Performer for Q3 and Q4 of 2025, consistently exceeding annual sales targets through a dual-focus strategy of new business acquisition and the aggressive upselling of existing enterprise clients.
Affiliations
Volunteer on weekends at the AHF Healthcare Center - Austin
References
References available upon request.
Timeline
EVP of Customer Success & Operations
BEDWATCH Technologies
12.2023 - Current
VP of Account Management
BEDWATCH Technologies
12.2018 - 12.2023
Manager, Account Management
BEDWATCH Technologies
11.2012 - 12.2018
BBA - Business Management
University of Texas at San Antonio
AAS - Business Management
San Antonio College