Hi, I’m
Francisco Gutierrez
Mountlake Terrace,WA
Summary
Seasoned executive with a talent for strategically increasing profits and expanding business operations. A dynamic leader with a proven track record spearheaded initiatives that scaled operations and enhanced team capabilities, driving a 5X net sales growth. Strategic business development and having a continuous improvement mindset have been pivotal in achieving significant milestones.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
STS Construction Services
Business Operations
02.2017 - 09.2024
Job overview
- Member of senior leadership team that consisted of the Owner/President, CFO, and CTO amongst others.
- Senior Advisor to the Owner/President for matters of business development, marketing, operations, organizational structure, amongst others.
- Lead several initiatives, and created policies and procedures that were imperative to the company’s ability to scale.
- Created company organization chart.
- Lead the creation of policies and procedure for recruiting and hiring.
- Lead building the company's first HR department.
- Recruited and hired head of HR.
- Created multiple job descriptions and documentation.
- Lead the expansion of the company’s work force by hiring more than 60 people in 2021-2022, with most positions being supervisory level or higher; filling several positions that were completely new to the company.
- Co-lead the restructure and expansion of the Multi Family New Construction department. Recruited and hired Project Engineers, Project Managers, and Superintendents.
- Recruited and hired for several Director level positions, including head of Multi-Family Construction, Head of Finance, and Head of HR.
- Pioneered strategic initiatives to boost the company’s employee retention rate.
- Analyzed business operations to quickly resolve problems and manage workflow process to keep projects on track.
- Identified risks and opportunities based on deep understanding of business operations, drivers of success, competitive knowledge, and how business aligned with objectives.
- Discovered and resolved complex problems negatively impacting business operations.
STS Construction Services
Head of Residential Estimating Seattle/ Head of Commercial Special Projects Los Angeles
02.2017 - 09.2024
Job overview
- Lead sales teams in Seattle and Los Angeles, with gross sales of $15M combined.
- Partner with Director of Marketing on company on all aspects of Marketing, including company branding, target marketing campaigns, and trade shows.
- Co-manage 50+ person department in Seattle with full P&L responsibility.
- Manage 10 person department in Los Angeles with full P&L responsibility.
- Set sales and operational goals for team members.
- Strategize and implement operational improvements.
- Business development; build relationships with architecture firms, designers and industry professionals.
- Manage lead intake, assess RFPs, vet requests to ensure we take on projects that fit our business model well.
- Manage vendor relationships; search for and onboard new vendors and sub-contractors.
- Regularly assess construction schedule to ensure optimum staffing levels.
- Mentor and train estimators and project managers.
- Create budgets for remodel, T.I., and new construction projects ranging anywhere from $100k to $25M, at various stages from conceptual through permit plans.
- Review and approve all bids from other estimators before they’re presented to clients.
- Oversaw pre-construction process on all sold projects.
Dallas Watson Flooring and Remodel
Operations Manager
06.2012 - 02.2017
Job overview
- Led company in 5X net sales growth during tenure.
- Business development: Cultivated relationships with general contractors, designers, and architects to gain reputability, repeat business and new referrals.
- Directly managed estimators, project managers, superintendents and subcontractors, retailer clerks, and maintained complex scheduling and deliveries for 50+ job sites per week ranging anywhere from $1k-$200k.
- Hired and trained new estimators, project managers, field crew leads, administrative and retail staff, based on company's growing needs.
- Reviewed all scopes of work prior to sending to superintendents and sub-contractors.
- Managed schedules for up to 50 job sites per week including labor and material deliveries.
- Conducted quality control job site visits.
- Fostered relationships with subcontractors to ensure company utilized highest skilled labor.
- Worked closely with owner and business manager to make financial decisions based on forecasts and trends.
- Led company restructure, creating and changing positions to benefit company and match growth of the business as well as develop skills and capabilities of employees.
- Created processes and procedures for efficiency tailored to company's existing maturity and future goals.
- Led implementation of new company-wide, industry-specific CRM software system.
- Led implementation of new company-wide HR software.
- Created new piece work pay model with owner to better manage labor costs and increase productivity; trained and followed up with employees adjusting to new structure.
- Managed fleet of approximately 20 company vehicles to keep them in good working order and up to company standards.
Cancun Mexican Restaurants
Co-Owner/Director of Operations
06.2007 - 05.2012
Job overview
- Co-owned and managed six restaurants in the Greater Indianapolis area.
- Led expansion from 3 locations to 6 locations during my tenure.
- Led company Business Development strategy.
- Built B2B relationships to grow catering and special event sales.
- Managed company social media pages.
- Managed Special Events department organizing weekly live music events at two locations and several street fair events per year.
- Managed catering department; served 4-6 catering clients per month tailoring menu based on customer preferences and budget.
- Hired and trained staff for front of house, back of house, and management.
- Implemented new company wide point of sale software.
- Led monthly employee workshops to improve customer service and sales.
- Each restaurant employed 15-20 people at any given time.
Overview
17
years of professional experience
Education
Sammamish High SchoolBellevue,WA
High School
06.2003
Skills
- Effective cross-functional leader
- Results driven
- Continuous quality improvement mindset
- Experienced at building scalable processes
- Expert in single family home construction and remodel, means and methods, and project life cycle
- Highly relational
- Masterful leader of small to large teams
- Business Development
- Friendly, Positive Attitude
Timeline
Business Operations
STS Construction Services
02.2017 - 09.2024
Head of Residential Estimating Seattle/ Head of Commercial Special Projects Los Angeles
STS Construction Services
02.2017 - 09.2024
Operations Manager
Dallas Watson Flooring and Remodel
06.2012 - 02.2017
Co-Owner/Director of Operations
Cancun Mexican Restaurants
06.2007 - 05.2012
Sammamish High School
High School
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