Francisco Hernandez
Philadelphia,PA
Summary
Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Private Security Consultant
Mainline Private Security
06.2023 - 02.2024
- Enhanced client security by conducting thorough risk assessments and implementing tailored security solutions.
- Reduced potential threats through proactive surveillance and monitoring of designated areas for suspicious activities.
- Ensured safety of high-profile clients by providing expert close protection services during events and travel.
- Developed comprehensive security plans for various facilities, resulting in minimized risks and improved overall safety.
Ups Online Customer Service Specialist
UPS Customer Center
10.2020 - 10.2021
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Retail Associate
Ups Store
02.2020 - 10.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate Specialist
Goodfella's Vape Store
03.2017 - 02.2018
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Monitored customers for signs of security concerns and escalated issues to management.
Barbershop Assistant
Chalklines Barber Shop
01.2014 - 03.2016
- Improved customer experience by offering timely refreshments and engaging in pleasant conversation during appointments.
- Ensured compliance with industry hygiene standards by regularly cleaning barbering tools, stations, waiting area, and restrooms.
- Streamlined receptionist duties such as answering phone inquiries about services offered at the shop or booking appointments according to availability schedules.
- Answered incoming telephone calls and scheduled appointments for clients.
Education
High School Diploma -
Howard Furness High School
Philadelphia, PA05.2016
Skills
- Call Center Operations
- Data Entry
- Problem-solving skills
- Inbound Phone Call Management
- Sales expertise
- Interpersonal Skills
- Product Upselling
- Computer Skills
- Calm and Professional Under Pressure
- Dispute Resolution
- Quality Control
Timeline
Private Security Consultant
Mainline Private Security
06.2023 - 02.2024
Ups Online Customer Service Specialist
UPS Customer Center
10.2020 - 10.2021
Retail Associate
Ups Store
02.2020 - 10.2020
Sales Associate Specialist
Goodfella's Vape Store
03.2017 - 02.2018
Barbershop Assistant
Chalklines Barber Shop
01.2014 - 03.2016
High School Diploma -
Howard Furness High School
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