Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Cristina Moreno

Cristina Moreno

Kissimmee,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Tigoune Telecommunications. Skilled in call center operations and conflict resolution, I excel in reducing wait times and improving resolution rates. Achieved a high satisfaction rating through effective problem-solving and active listening, underscoring my commitment to excellence in customer service. Conscientious about managing customer concerns to last detail. Top-notch abilities in servicing accounts, processing payments and scheduling appointments. Experienced in accurately completing complex paperwork to support customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. Focused on keeping systems updated and facilitating positive employee relations. Focused professional with strong background in employee relations and payroll processing. Offers good organizational and communication skills and knowledgeable in applicable laws and regulations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable, and vigilant with highly protective nature.

Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to Number children while preparing meals and managing personal, medical and educational activities for each child.

Organized childcare professional adept at staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with discipline issues. Career history serving individual families with multiple children in both live-in and live-out scenarios.

Overview

17
17
years of professional experience

Work History

Private Nanny

Monique Alves
10.2023 - 09.2025
  • Prepared healthy, age-appropriate snacks and meals.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Taught children everyday skills and language.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Coordinated playdates and outings to meet children's physical and social needs.
  • Supervised children on playground to help develop physical and social skills.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Helped children complete homework assignments and school projects.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted with light housekeeping duties as well as running errands.

Babysitter

Sunny
07.2022 - 09.2023
  • Communicated positively with children and guardians.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Administered medications by following strict instructions from parents.

House Sitter

Amir
01.2019 - 06.2022
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Assisted residents with daily hygiene and living tasks.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.

Customer Service Advisor

Tigoune Telecommunications
11.2016 - 12.2018
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
  • Maintained and managed customer files and databases.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Human Resources Assistant

Remington University
01.2017 - 11.2017
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Organized new employee orientation schedules for new hires.
  • Administered compensation, benefits, and performance management systems at direction of supervisor.
  • Processed employee termination paperwork at direction of supervisory staff.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Coordinated employee training programs to promote professional development and skill enhancement.
  • Coordinated employee training programs to improve productivity and performance.
  • Participated in recruitment and selection process for new hires.
  • Checked references for potential candidates.

Call Center Advisor

MULTIENLACE COLOMBIA
01.2009 - 11.2011
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Streamlined call handling processes for improved efficiency and reduced wait times.
  • Contributed to team success by consistently meeting or exceeding performance targets.
  • Worked closely with other departments to resolve any interdepartmental issues affecting customer experiences negatively.
  • Utilized various software tools to efficiently track customer interactions and maintain detailed records of each call.
  • Managed high call volumes, maintaining professionalism under pressure while providing accurate information.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

HHA - Elderly Care

Southern Technical Institute Orlando
Orlando, FL
10.2025

HUMAN RESOURCES ASSISTANT - Human Resources Development

SENA
COLOMBIA
12.2017

CUSTOMER SERVICE AND SALES -

SENA
COLOMBIA
12.2006

High School Diploma -

SENA
COLOMBIA
12.2004

Skills

  • Call center experience
  • Customer Relations
  • Call Center Operations
  • KPI Monitoring
  • Schedule Management
  • Training programs
  • Dispute Resolution
  • Work Order Preparation
  • Microsoft Excel
  • Documentation
  • Data Collection
  • Microsoft Outlook
  • Administrative Support
  • Customer Service
  • Conflict Resolution
  • Sales expertise
  • Active Listening
  • Computer Proficiency
  • Data Entry
  • Client Relations
  • Call Management
  • Multi-line phone talent
  • Conflict Management
  • Employee Relations
  • Human resources administration
  • Background Checks
  • Recruitment
  • Talent management
  • Microsoft Office
  • New Employee Orientation
  • Generating Reports
  • Employee Interviews
  • Social integration
  • Light housekeeping
  • Toileting and feeding
  • Emotional support
  • Nutrition
  • Meal and snack preparation
  • Laundry
  • Routine adherence
  • Homework assistance
  • Activities planning
  • Housekeeping
  • CPR training
  • Academic support

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Private Nanny

Monique Alves
10.2023 - 09.2025

Babysitter

Sunny
07.2022 - 09.2023

House Sitter

Amir
01.2019 - 06.2022

Human Resources Assistant

Remington University
01.2017 - 11.2017

Customer Service Advisor

Tigoune Telecommunications
11.2016 - 12.2018

Call Center Advisor

MULTIENLACE COLOMBIA
01.2009 - 11.2011

HUMAN RESOURCES ASSISTANT - Human Resources Development

SENA

CUSTOMER SERVICE AND SALES -

SENA

High School Diploma -

SENA

HHA - Elderly Care

Southern Technical Institute Orlando