Accomplished professional with 20+ years of experience in hospitality, travel, beauty, and logistics. Proven track record in customer service, sales, and operations with expertise in using platforms like GlossGenius, OnQ CRM, Concur, Okta, and WorkJam to streamline workflows, improve client retention, and drive revenue growth. Recognized for building relationships, optimizing processes, and leading teams to deliver exceptional service.
Hi, I’m
Diandria Brooks
Summary
Overview
10
years of professional experience
Work History
DeeDee Monique Salon
Salon Owner/Barberologist
05.2015 - Current
Job overview
- Manage all features of the business, including customer service, accounting, inventory management, sales, marketing, staffing and training
- Provide outstanding customer service while continuing to grow business by 50%
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
Advanced Auto Parts
Delivery Driver
03.2025 - Current
Job overview
- Safely picked up and delivered multiple customer orders per shift, ensuring accuracy and timely service.
- Managed routes efficiently, maintained vehicle standards, and adhered to company safety protocols.
- Delivered exceptional customer service, representing the company professionally.
Ulta Salon
Stylist
09.2023 - 08.2024
Job overview
- Managed 35 reception tasks, including scheduling appointments with Bella Salon software, phone inquiries, and payment processing.
- Built client relationships through personalized service, product education, and styling guidance.
- Coordinated travel plans, tracked expenses using Concur, and stayed current on industry trends via UltaNet/UltaLearn.
Avion Hospitality - Embassy Suites By Hilton
Hotel Night Auditor
05.2022 - 07.2023
Job overview
- Managed all overnight front desk operations, including guest check-ins/outs, phone/email correspondence, and assisting 160+ in-house guests.
- Coordinated with daytime staff to ensure seamless service transitions and accurate guest information using OnQ CRM.
- Performed clerical tasks and accounting functions, including accounts payable/receivable and auditing.
- Reported facility and room maintenance issues to ensure timely resolution.
Education
Vista CollegeCollege Station, TX
AAS Degree from Business Management
10.2015
University Overview
Modern Barber CollegeHouston, TX
Class A Barber License from Barbering
10-2011
University Overview
Skills
- Customer Service
- Sales & Marketing (GlossGenius, Social Media)
- CRM Management (OnQ CRM, GlossGenius, WorkJam)
- Logistics & Route Optimization (Okta, Delivery Apps)
- Accounting & Auditing (GlossGenius, Concur)
- Scheduling & Workforce Management
- Data Tracking & Reporting
- Microsoft Office Suite
Timeline
Delivery Driver
Advanced Auto Parts
03.2025 - Current
Stylist
Ulta Salon
09.2023 - 08.2024
Hotel Night Auditor
Avion Hospitality - Embassy Suites By Hilton
05.2022 - 07.2023
Salon Owner/Barberologist
DeeDee Monique Salon
05.2015 - Current
Vista College
AAS Degree from Business Management
Modern Barber College
Class A Barber License from Barbering
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