Francisco Hernandez
San Diego,CA
Summary
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
San Diego, CA
07.2023 - Current
- Conducted regular patrols to deter criminal activity and identify safety hazards.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
Host
SeaWorld Parks & Resorts
San Diego, CA
09.2020 - 06.2023
- Greeted and welcomed guests, ensuring a positive first impression of the park experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Managed cash drawer, ensuring accuracy and accountability at all times.
- Trained new staff on register operations and customer service best practices.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
La Jolla High Scool
La Jolla, CASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Customer service
- Patience and empathy
- Cash handling
- Attention to detail
- Multitasking
- Active listening
Languages
Spanish
Professional Working
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
Host
SeaWorld Parks & Resorts
09.2020 - 06.2023
High School Diploma -
La Jolla High Scool