Pilot
Open To Work
FRANCISCO J. HERNANDEZ ORTIZ
Luis Muñoz Marín International Airport
Sanford
Work Preference
Job Search Status:
Open to work
Desired start date:
Flexible
Desired Job Title
Pilot
Work Type
Full Time
Important To Me
Career advancementPersonal development programs
2
Languages
3
years of professional experience
Results-oriented Commercial Pilot and FAA Certified Flight Instructor (CFI/CFII) with a Bachelor's Degree in Aviation Management. Expertise in flight instruction, instrument procedures, FAA regulations, and aviation safety, supported by hands-on training. Strong background in airport operations and customer service, combined with effective communication and leadership skills. Committed to enhancing operational safety and efficiency through sound aeronautical decision-making.
Work History
Airport Support Agent / Customer Service
3 Years- Resolved customer complaints efficiently, ensuring high satisfaction levels and positive experiences.
- Assisted passengers with inquiries and provided information on airport services and procedures.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Trained new staff on operational procedures and customer service best practices to ensure consistency.
Education
High School Degree and Certificate - Architectural Drawing
Pilot Certifications - Aviation
- Private Pilot License (Completed)
- Instrument Rating (Completed)
- Commercial Pilot License (Completed)
- Certified Flight Instructor (Completed)
- Certified Flight Instructor – Instrument (Completed)
- Total Flight Hours: 268 hours
Bachelor’s degree - Airways Science Aviation Management
Skills
Customer service
Effective communication
Teamwork
Crisis management
Decision making
Aeronautical Decision-making
Analytical evaluation
Strategic organization
Leadership
Good interpersonal skills
Optimistic and motivated
Responsible and committed
Affiliations
- Past Member of ASA (Aeronautical Student Association)
- Participant – Girls in Aviation Day Event (2019)
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Airport Support Agent / Customer Service
Luis Muñoz Marín International Airport
01.2021 - 01.2024Read More
Universidad Interamericana
Bachelor’s degree from Airways Science Aviation Management
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Escuela Superior Vocacional Ruth Evelyn Cruz Santos
High School Degree and Certificate from Architectural Drawing
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Acron Aviation Academy
Pilot Certifications from Aviation
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