Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Certification
References
Timeline
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FRANCISCO MARTINEZ

Dallas,Tx

Summary

Proven track record in enhancing customer satisfaction and streamlining warehouse operations, evidenced during my tenure at Trinity Capital Bank of Texas. Expert in RFID systems and exceptional at customer service, I consistently exceed performance goals by leveraging critical thinking and effective communication. Skilled in regulatory compliance and logistics operations, I bring adaptability and a results-driven approach to meet employer needs.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Teller

Trinity Capital Bank of Texas
Dallas, Tx
08.2020 - Current
  • Identified suspected fraud based on behavioral and transaction markers.
  • Verified currency and coin requirements, limitations, and regulations were maintained.
  • Recommended beneficial products and services to customers, consistently exceeding daily goals.
  • Assisted in greeting, directing, and engaging with client lobby traffic.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.

Stock Room Associate

The Neiman Marcus Group
Dallas, Tx
05.2016 - Current
  • Delivered management-assigned projects on time.
  • Maintained optimal stock of critical items like tape, labels, and packing material.
  • Entered data for receiving, shipping, and inventory management.
  • Regularly updated management on backroom activities.
  • Developed tracking systems using barcodes or RFID tags to monitor location of supplies.
  • Implemented new technologies such as RFID systems to streamline warehouse operations.
  • Monitored material flow during production utilizing barcodes.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Loaded pallets onto trailers for shipment.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.

Stock Assistant

DSW
Dallas, Tx
01.2010 - 02.2015
  • Delivered top-tier customer support by addressing inquiries.
  • Handled fragile merchandise with extra care to limit damages
  • Confirmed stock labels were visible and readable
  • Coordinated with team members to efficiently handle shipments.
  • Maintained orderly and tidy aisles.
  • Logged in products for inventory using electronic scanning devices.
  • Unloaded and processed incoming stock deliveries, ensuring that all items were accounted for.
  • Performed regular cycle counts to ensure accuracy of inventory levels.

Education

Certification - Surgical Tech

El Centro College
Dallas
05.2030

Skills

  • Order Fulfillment
  • Exceptional customer service
  • Reliable Work Habits
  • Order Fulfillment
  • Load Handling Expertise
  • Warehouse Safety Compliance
  • Loading and unloading
  • Stock organization
  • Timely Shipment Coordination
  • Online ordering knowledge
  • Storeroom organization
  • Regulatory Compliance in Labeling
  • Logistics Operations
  • Delivery processing
  • RFID systems
  • Effective Time Management
  • Adaptability and dependability
  • Critical thinking and analysis
  • Communication skills

References

  • Trinity Capital Bank, Nicole Machado, Branch Manager, 214-850-9299
  • Neiman Marcus Group, Barron Gray, OST Shipping & Receiving Manager, 972-741-0577

Languages

  • English, Fluent
  • Spanish, Fluent

Affiliations

  • Enjoy taking a new challenge and getting to learn new thing out of my comfort zone.

Certification

  • Class 1-7 Powered Industrial Trucks
  • TABC

References

References available upon request.

Timeline

Teller

Trinity Capital Bank of Texas
08.2020 - Current

Stock Room Associate

The Neiman Marcus Group
05.2016 - Current

Stock Assistant

DSW
01.2010 - 02.2015

Certification - Surgical Tech

El Centro College

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FRANCISCO MARTINEZ