Francisco Martinez
Hillsboro,OR
Summary
Member relationship specialist skilled in enhancing customer engagement through effective communication and problem resolution. Expertise in data management and process improvement, demonstrated by developing systems that streamline operations and optimize inventory management, ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Member Relationship Specialist
Forrit Credit Union
Hillsboro, Oregon
04.2024 - Current
- Educated members on credit union products and services, enhancing their understanding and engagement.
- Built relationships with members through face-to-face meetings or telephone conversations.
- Researched and responded to inquiries from members regarding products, services, account information, billing issues, and other related topics.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Maintained up-to-date knowledge of current products and services offered by the organization.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
Sales/Bookkeeper/Inventory Specialist
S&R Motorz Inc
Cornelius, Oregon
01.2022 - 04.2024
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Kept accurate records of revenue, expenditures and payments.
- Developed Excel spreadsheets to track data and streamline accounting processes.
- Received, recorded and banked cash, checks and vouchers.
- Managed accounts payable and receivable for automotive transactions.
- Maintained accurate financial records using accounting software.
- Processed payroll and employee expense reimbursements efficiently.
- Communicated with vendors regarding billing and payment inquiries.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Generated invoices for clients and tracked payments received from customers.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing, and collections.
- Implemented organization systems for efficient storage and retrieval of products.
- Coordinated inventory replenishment to maintain optimal stock levels and prevent stockouts.
- Inspected materials upon arrival to ensure quality and safety standards.
- Responded promptly to requests from customers regarding product availability.
- Coordinated receipt of incoming materials and verified accuracy of items received.
- Developed and implemented effective inventory control systems.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
Spray On Bedliner Technician
S&R Motorz Inc
Cornelius, Oregon
09.2018 - 04.2024
- Delivered high customer satisfaction by completing projects on time and addressing customer needs promptly.
- Calibrated systems to effectively meet typical demands based on good knowledge of baseline performance and maximum capacities.
- Repaired and replaced faulty components to ensure optimal functionality.
- Ensured work area remained clean, organized, and compliant with safety standards.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Installed new components or replaced defective parts to restore functionality.
- Conducted tests on repaired machinery to verify operational effectiveness.
Automotive Detailer
S&R Motorz Inc
Cornelius, Oregon
05.2015 - 04.2024
- Detailed interior and exterior of vehicles using vacuums, steamers, polishers, and buffers to enhance vehicle appearance.
- Inspected vehicles for damage, documenting findings for management review.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Used specialized tools for efficient detailing of complex surfaces.
- Organized detailing supplies and maintained inventory levels effectively.
- Assisted in training new detailers on techniques and company procedures.
Education
Bachelor of Arts (B.A.) - Business Administration: Accounting
Portland State University
Portland, OR06-2022
Skills
- Customer Relations
- CRM Software
- Customer Engagement
- Order Processing
- Vendor communication
- Inventory Management
- Inventory Tracking
- Data Management
- Database Management
- Financial Literacy
- Analytical thinking
- Process improvement
- Problem resolution
- Time management
- Microsoft Office
- Resource Allocation
- Fluent Spanish
Languages
Spanish
Professional
Timeline
Member Relationship Specialist
Forrit Credit Union
04.2024 - Current
Sales/Bookkeeper/Inventory Specialist
S&R Motorz Inc
01.2022 - 04.2024
Spray On Bedliner Technician
S&R Motorz Inc
09.2018 - 04.2024
Automotive Detailer
S&R Motorz Inc
05.2015 - 04.2024
Bachelor of Arts (B.A.) - Business Administration: Accounting
Portland State University