Francisco Massaro
North Dighton,MA
Summary
Driven to help business leaders implement and enforce successful policies promote service and operational excellence. Highly experienced with best practices and regulatory requirements. Excellent financial sense, operations knowledge and leadership skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Fairway Landscaping
Plymouth, MA
03.2025 - Current
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Developed, implemented, and updated departmental policies and procedures to meet business objectives and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used company software programs for daily scheduling like Service auto pilot , excel Sheets and Word
- Addressed customer concerns with suitable solutions.
- Responded to information requests from superiors, providing specific documentation.
- Recommended tools and equipment to improve department operations.
Landscape Foreman/Supervisor
G. Norwood Landscape and Garden center
Brockton, MA
06.2014 - 03.2025
- Monitored job site safety and work quality of landscaping projects.
- Met with clients to discuss landscaping project process and deliver details regarding completion and proper plant care.
- Answered customer questions regarding care and general knowledge of landscape.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Operated landscaping equipment to maintain grounds and remove trees.
- Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
- Pruned trees and bushes to improve visibility and shape.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Monitored employee productivity to provide constructive feedback and coaching.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Trained new employees on company policies, job duties, and performance expectations.
- Responded to customer questions regarding products, prices and availability.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Delegated tasks to landscaping crews and supervised completion.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2015
Skills
- Team management
- Active listening
- Critical thinking
- Attention to detail
- Organization and time management
- Multitasking Abilities
- Teamwork and collaboration
- Leadership
- Job estimation
- Snow removal
- Planting techniques
- Crew supervision
- Shrubbery trimming
- Yard mowing
- Verbal and written communication
- Jobsite safety
- Pruning skills
- Landscape equipment knowledge
- Lawn aeration
- Sod laying
- Planting flowers and bushes
- Landscape maintenance
- Using hand tools
- Weeding and edging
Certification
- DOT license
Affiliations
- Grounds crew at local baseball stadium for 2 years
Timeline
Assistant Operations Manager
Fairway Landscaping
03.2025 - Current
Landscape Foreman/Supervisor
G. Norwood Landscape and Garden center
06.2014 - 03.2025
High School Diploma -
Brockton High School