Clinique Green
Houston,TX
Summary
Operations leader with experience improving shift coverage, training frontline staff, and keeping service areas running smoothly. Brings hands-on support in inventory tracking, POS transactions, cash reconciliation, and safety procedures, with a strong focus on guest satisfaction and fast issue resolution. Trusted to coordinate priorities and support consistent daily performance.
Overview
9
9
years of professional experience
Work History
Assistant Operations Manager
SSA Group LLC
Houston, Texas
05.2023 - Current
- Coordinated scheduling and shift coverage to ensure optimal front-line team staffing.
- Monitored guest service standards and collaborated with supervisors to address and resolve operational concerns.
- Managed inventory levels and restocked products to support seamless venue operations.
- Enforced safety, sanitation, and compliance procedures throughout service areas.
- Trained staff on guest interaction, service procedures, and operational workflows.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Communicated clear action plans to optimize results and successfully execute operational activities.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Delegated work to staff, setting priorities and goals.
Operations Supervisor
The SSA Group
Houston, TX
11.2021 - Current
- Oversaw implementation of operational procedures and objectives to streamline workflows.
- Executed operational responsibilities and optimized service delivery for improved efficiency.
- Identified improvement areas and implemented processes to elevate company quality and performance.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Reduced process lags and trained team members on best practices and protocols.
- Developed action plans based on analysis findings and implemented solutions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
- Managed restaurant maintenance tasks to ensure operational efficiency. and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Executed thorough opening procedures to prepare for daily operations., closing and shift change functions to maintain operational standards each day.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Collaborated with server trainees to promptly resolve potential customer concerns.
Cashier/Trainer
The SSA Group
Houston, TX
10.2019 - 10.2021
- Trained new team members in cash register operation, stock procedures and customer services.
- Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
- Processed customer orders and fulfilled them promptly to enhance overall service speed.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Oversaw cashiers to identify opportunities for improvement in customer service and transaction accuracy.
- Assisted management in developing employee improvement strategies to elevate team performance.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Cashier/Cook's Helper
Churches Chicken
Houston, Texas
04.2018 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided exceptional customer service by actively listening to patrons and engaging with them to enhance their dining experience.
- Prepared food for service based on daily specials and chef's needs.
- Grilled meats and deep-fried potatoes in a fast-paced kitchen environment.
- Weighed, measured and mixed ingredients according to recipes or personal judgment.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Monitored work areas, serving lines and eating areas to verify safe food preparation and service environment.
- Stored food in designated containers and storage areas to prevent spoilage.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting efficient kitchen operations.
Education
High School Diploma -
Kashmere High School
Houston, TX06-2018
Skills
- Guest service
- Staff training
- POS systems
- Workflow Optimization
- Cost control
- Regulatory Compliance
- Complex Problem Solving
- Decision Making
- Time Management
- Task prioritization
- Team management
- Team Leadership
- Team Building
- Coaching and Mentoring
- Relationship Building
- Communication skills
- Shift scheduling
- Shift scheduling
Timeline
Assistant Operations Manager
SSA Group LLC
05.2023 - Current
Operations Supervisor
The SSA Group
11.2021 - Current
Cashier/Trainer
The SSA Group
10.2019 - 10.2021
Cashier/Cook's Helper
Churches Chicken
04.2018 - 11.2019
High School Diploma -
Kashmere High School