FRANCISCO NOGUERA JR
Phoenix,AZ
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals. Knowledgeable leader with solid history of managing teams and driving operational success. Highly capable in problem-solving and decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Total Wireless by Verizon
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Quality Control Associate
Master's Electronics Warehouse
02.2024 - 05.2024
- In charge of collecting large assortments of boxes, counting all contents, and making sure none were damaged in 12 hour shifts
- Help Inventory Department look for missing items that did not have a location in warehouse
Spa Salesman/ Retail/ Warehouse
Patio Pools and Spas
03.2023 - 11.2023
- Trained on the spa selling process
- Trained to handle basic retail transactions, how to organize a warehouse, receiving and auditing shipment and stocking/organizing retail and the warehouse
- Keep a detailed and organized history of all documentation from spa sales, shipment, transactions, warehouse through the computer and paper files
- Trained on water chemistry and troubleshooting issues with pools and spas
POWER HOME REMODELING CUSTOMER DEVELOPMENT
11.2022 - 02.2023
- Scheduling appointments in areas we finished installations
- Trained for strong communication skills
Sales Manager/Area Manager
GNC
01.2020 - 01.2022
- Analyze multiple store reports daily not just previous days sales as before
- Store always top performance in KPIs under my first year of managing
- Used to be bottom 3 in district before my tenure
- Call all Phoenix stores to collect their numbers and give them performance talks and pass on numbers to District Manager
- Training/Hiring/Firing/Leading my own team as well as give them performance reviews
- Tracking and organizing sales reports, on-hand adjustments, inventory reports, ordering supplies
- Helped with Inventory Audits for Ft
- Huachuca and Luke Air Force Base
- Learning Lab Captain I was in charge of making sure all 50+ employees were trained and up to date on all training modules
Schlotzsky
05.2020 - 10.2020
- Cleaning/opening store
- Handling transaction
- Specialized in Deli and Bakery as well
Sales Manager
GNC
01.2017 - 11.2018
- Analyze store sales matrix and plan to reach predetermined sales quota based off previous year performance
- In charge of training sales associates throughout the region
- Leading, hiring, firing, of my own personal team
- Organizing and tracking store reports from sales, on-hand, know-loss, and inventory
- I was in charge of two different stores
- I was the youngest manager in the region at 19 years old
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Education
High School - IT
Armwood High School
Seffner, FL01.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Strategic planning
- Customer relationship management (CRM)
- Staff development
- Conflict resolution
Certification
- CompTIA Security+ Certification – Computing Technology Industry Association.
Timeline
Manager
Total Wireless by Verizon
11.2024 - Current
Quality Control Associate
Master's Electronics Warehouse
02.2024 - 05.2024
Spa Salesman/ Retail/ Warehouse
Patio Pools and Spas
03.2023 - 11.2023
POWER HOME REMODELING CUSTOMER DEVELOPMENT
11.2022 - 02.2023
Schlotzsky
05.2020 - 10.2020
Sales Manager/Area Manager
GNC
01.2020 - 01.2022
Sales Manager
GNC
01.2017 - 11.2018
High School - IT
Armwood High School
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