Francisco Ortega
Richmond,VA
Summary
Legal intake specialist with expertise in customer service and case management. Successfully handled high-volume caseloads while serving as sole translator for Spanish-speaking clients. Demonstrated ability to quickly assess legal issues and adapt to new challenges independently.
Overview
8
8
years of professional experience
Work History
Senior Intake Specialist
Reid Goodwin
Richmond, Virginia
06.2022 - Current
- Conducted intakes with new clients on workers compensation and personal injury legal matters, ensuring accurate case information collection and updates.
- Managed attorney calendars for consultations and meetings with new clients, optimizing scheduling for improved client engagement.
- Facilitated thorough communication with Spanish-speaking clients through fluency in Spanish.
- Assisted attorneys in drafting legal documents and correspondence for client cases.
- Skilled in utilizing Microsoft applications and case management systems.
Server
Tobacco Company
Richmond, VA
05.2021 - 04.2023
- Enhanced customer experience through tailored suggestions, contributing to positive feedback and loyalty.
- Cultivated rapport with guests, driving repeat business and increasing overall sales performance.
- Boosted daily sales through strong relationships with returning customers, contributing to loyalty and repeat visits.
Food & Beverage Manager
Hermitage Country Club
Goochland, VA
04.2018 - 11.2020
- Achieved promotion to food & beverage manager due to strong work ethic and leadership.
- Organized and led staff for events hosting 10 to 500 guests, ensuring smooth operations and guest satisfaction.
- Allocated job assignments and coordinated schedules according to employee expertise and customer demand, optimizing team effectiveness.
Education
Associate of Science -
J Sargeant Reynolds Community College
06-2021
Skills
- Customer relationship management
- Data entry accuracy
- Microsoft Office proficiency
- Administrative tasks
- Bilingual communication
- Effective communication
Timeline
Senior Intake Specialist
Reid Goodwin
06.2022 - Current
Server
Tobacco Company
05.2021 - 04.2023
Food & Beverage Manager
Hermitage Country Club
04.2018 - 11.2020
Associate of Science -
J Sargeant Reynolds Community College