Francisco Paquini

● Deliver an unmatched coffee experience and serve our full range of beverages

including espresso, pour over, flash chill, and loose-leaf tea.

● Maintain expert knowledge to educate customers on current offerings including beans, drinks, food, and merchandise.

● Follow manager, shift lead and lead barista directives and support team members to

anticipate needs, ensure smooth café operations, and uphold our product and service standards.

● Adhere to company policies including but not limited to cash handling, product

standards, and hospitality best practices.

● Strives for the highest standards in drinks, customer interaction, attitude and leadership.

● Serve food and drinks to customers

● Knowledge of how to handle cash

● Beginner barista knowledge

● Perform excellent table service to customers

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
• Collaborated with marketing to create impactful promotional materials for increased brand awareness.
• Driving long distances while being on time

• Shipping and receiving
• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.