Francisco Plaza
362 NE 92nd ST, Miami Shores,FL
Summary
Civil Industrial Engineer with a MBA degree in Barry University (Miami, USA). Executive with 20 years’ experience in logistics, operations, airline industry and e-commerce with a proven record of accomplishments. Strong leadership and management skills.
Overview
22
22
years of professional experience
Work History
Managing and CO-Founder I General Manager
2ebox
Miami, FL
07.2013 - Current
- Foundation and kickoff of company activities in Chile, Peru, and the USA.
- Create and design a logistics system and billing.
- Generate different commercial alliances that help the development of the business.
- Responsible for the executive management of the company, actively participating with the Board of Directors in the company's global and strategic planning.
- Responsible for planning and directing the work of the different areas of the company, monitoring their performance, and achievements (operations, commercial, marketing, IT, and finance).
- Maintain business relationships with major customers and suppliers.
- In charge of leading a team of 21 people and $4.7 million in sales.
Vice President of Operations
COMMERCE2AMERICA (DBA: Eshopex & GlobalShopex)
Miami, FL
05.2011 - 02.2013
- Responsible for operations in all countries where the company provides service (U.S., Chile, LATAM, Australia, N.Z., U.K., Canada, and Russia, among others).
- Development and monitoring of performance indicators to measure productivity and efficiency levels in each area of the company.
- Responsible for leading a team of 35 people.
- Development and implementation of storage systems to improve productivity levels.
- Direct negotiation with logistics operators, airlines, and suppliers.
- Generation and implementation of efficient logistics and production processes.
Cargo Operations Manager
LATAM Cargo
Miami, FL
04.2009 - 04.2011
- Creation and implementation of internal processes to ensure the highest levels of service for customers and the commercial area.
- Responsible for leading a team of 110 people.
- Redesign of production lines in order to improve service processes (decreasing 40% reception and 15% storage time).
- Responsible for storage optimization, warehouse design, and warehouse expansion (increased storage capacity by 35%).
- Awarded for the best work environment of LAN CARGO, Miami, 2011.
- Responsible for the Service Level Agreement with China Airlines (an agreement that represents USD 1.2 million for the company).
- Administration of operations cost budget (23 million USD).
Import Operations Manager
LATAM Cargo
Miami, FL
06.2007 - 04.2009
- Responsible for leading a team of 90 people.
- In charge of the SLA (Service Level Agreement) with other airlines served in this warehouse.
- Implementation and management of special high-yield projects (seed and flower seasons).
- Generation and development of a resource optimization model (replacement of outsourcing services, saving USD 600 thousand).
- Direct relationships with importers (clients) to find improvement opportunities in the service provided.
- Responsible for improving the organization's environmental rating.
- Administration of the import cost budget (USD 18 million).
International Export Coordinator
LATAM Cargo
Santiago Chile
01.2004 - 04.2007
- Responsible for the daily operations of Latin America's main hub for the company. Focused efforts on process efficiencies, cost control, service level agreements with different airport entities, terminals, and human resources. Direct coordination with the Commercial area to coordinate special requirements and day-to-day business.
- Responsible for leading a team of 86 people.
- Control and improvement of productivity levels of each department involved.
- Administration of the export cost budget (USD 4.5 million, saving USD 350).
Project Analyst
LATAM Airlines
Santiago
01.2003 - 01.2004
- Direct report to LAN Airlines Vice President.
- ABC Costing Projects for LAN Airlines Distribution Channels.
- Analyzing and evaluating projects.
Education
MBA -
Andreas School of Business, Barry University
Miami, FL08-2011
Civil Industrial Engineer
Universidad Diego Portales
Santiago, Chile01-2003
Skills
- Business development
- Entrepreneurial leadership
- Innovation skills
- Managing revenue and cost
- Commercial and Operations Management
- Sales strategy
- Team building
- Staff management
Affiliations
- Part of Chilean National Rugby team and other leagues (1994-2005).
- Rugby Coach (Rugby Rats Key Biscayne).
- Sports lover (Tennis, running, Skiing, gym).
Accomplishments
- Managing and CO-Founder 2ebox.com and Retail.cl
- Junior world cup rugby 1996.
- South American Rugby Cup 1996
Timeline
Managing and CO-Founder I General Manager
2ebox
07.2013 - Current
Vice President of Operations
COMMERCE2AMERICA (DBA: Eshopex & GlobalShopex)
05.2011 - 02.2013
Cargo Operations Manager
LATAM Cargo
04.2009 - 04.2011
Import Operations Manager
LATAM Cargo
06.2007 - 04.2009
International Export Coordinator
LATAM Cargo
01.2004 - 04.2007
Project Analyst
LATAM Airlines
01.2003 - 01.2004
MBA -
Andreas School of Business, Barry University
Civil Industrial Engineer
Universidad Diego Portales
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