Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Francisco Polanco

Brooklyn

Summary

Ambitious student seeking to develop a diverse skill set in hands-on labor and management to pursue a career in the construction industry. Passionate about architectural projects and the intricate process of creating structures, with a long-term goal of managing construction sites. Eager to immerse in the dynamic world of construction, contribute to impactful projects, and grow professionally.

Overview

6
6
years of professional experience

Work History

Client Navigator

Woodhull Hospital
05.2024 - Current
  • Assisted clients in navigating services and resources, ensuring seamless access to support systems.
  • Coordinated communication between clients and service providers, enhancing service delivery efficiency.
  • Developed tailored client action plans based on individual needs, improving personalized service outcomes.
  • Conducted follow-up assessments to evaluate client satisfaction and identify areas for improvement.
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Greeted and assisted patients with check-in procedures.
  • Responded to inquiries by directing calls to appropriate personnel.

Customer Service Representative

Duane Reade
10.2023 - 01.2024
  • Processed orders and returns accurately, ensuring timely fulfillment of customer requests.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and engagement.
  • Collaborated with cross-functional teams to address complex customer issues effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Air Package Handler

UPS
01.2023 - 05.2023
  • Followed all safety regulations and procedures when handling packages.
  • Loaded and unloaded packages from trucks, consistently meeting deadlines.
  • Reported damaged products and workplace incidents to supervisors for review.
  • Stacked and moved products on pallets and forklifts.
  • Utilized heavy machinery and hand tools to move and load packages.
  • Collaborated with team members to optimize efficiency in the warehouse.
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items being transported.

Electrician Helper

Family Business
06.2019 - 08.2020
  • Assisted electricians with installation and maintenance of electrical systems.
  • Followed detailed instructions to assist in wiring installations.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.

Education

BBA - Business

Canisius College
Buffalo, New York

Bachelor of Science - Aviation

Liberty University
Lynchburg, VA

Skills

  • Cash Register Operations
  • Adaptable And Flexible
  • Customer Service
  • Bilingual
  • Cargo Loading and Unloading
  • Material Stacking
  • Fragile Item Handling
  • Teamwork and Collaboration
  • Reading Comprehension
  • Truck Loading and Unloading
  • Handheld Scanners
  • Hand and Power Tool Operation
  • Lifting and Sorting
  • Pallet Arrangement
  • Complex Problem-Solving
  • Physical Strength and Stamina
  • Problem-solving
  • Time management
  • Attention to detail
  • Punctual and hardworking
  • Verbal and written communication
  • Detail-oriented
  • Documenting and recording information

LANGUAGES

Spanish Bilingual

Timeline

Client Navigator

Woodhull Hospital
05.2024 - Current

Customer Service Representative

Duane Reade
10.2023 - 01.2024

Air Package Handler

UPS
01.2023 - 05.2023

Electrician Helper

Family Business
06.2019 - 08.2020

BBA - Business

Canisius College

Bachelor of Science - Aviation

Liberty University

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