Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Ponce-Ramirez

Spring,TX

Summary

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

3
3
years of professional experience

Work History

Private Lender

Heritage Wealth Holdings
08.2024 - Current
  • Assisted in developing new loan products, expanding offerings to better serve a diverse clientele.
  • Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.
  • Analyzed clients'' financial health by thoroughly reviewing credit reports, income statements, and other relevant documentation before approving loans.
  • Managed a diverse portfolio of loans while maintaining excellent attention to detail in record keeping and client relationship management.

Bartender

NRG Stadium
01.2023 - 10.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Food Sales Associate

SYSCO Food Services
05.2023 - 06.2024
  • Increased customer satisfaction by providing personalized food recommendations and attentive service.
  • Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
  • Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
  • Managed time effectively during high-traffic periods, ensuring prompt assistance for all customers regardless of demand levels.

Bartender/ Server

Olive Garden Restaurant
08.2022 - 05.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Server

Amrina
04.2022 - 07.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Education

High School Diploma -

Maui High School
Kahului, HI
05-2018

Skills

  • Guest engagement
  • Memory retention
  • High volume dining
  • Hospitality service expertise
  • Sales expertise
  • Point of sale operation

Timeline

Private Lender

Heritage Wealth Holdings
08.2024 - Current

Food Sales Associate

SYSCO Food Services
05.2023 - 06.2024

Bartender

NRG Stadium
01.2023 - 10.2024

Bartender/ Server

Olive Garden Restaurant
08.2022 - 05.2023

Server

Amrina
04.2022 - 07.2022

High School Diploma -

Maui High School

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