Francisco Ramirez
Paramount,CA
Summary
I'm a dedicated customer service representative Proven ability to thrive in fast-paced environments and personalized assistance, enhancing customer satisfaction through attentive service i have about 4 years and looking to grow
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Unifi Aviation Services
Los Angeles, California
02.2025 - Current
- working with unifi i worked under contract with frontier airlines stationed at terminal 1 both as a ticket agent and gate agent
- Adapted to airline workflows and processes over the course of one year.
- ensured on-time departures by coordinating boarding, managing jet bridges, and addressing oversold flight situations as a gate agent
- assisted passengers at ticket counter and lobby by answering inquiries and facilitating luggage drop-off, ensuring proper handling
Customer Service Representative
ERMC Aviation
Los Angeles, California
10.2021 - 01.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2021
Skills
- Inbound and Outbound Calling
- Scheduling
- Payment Processing
- Coordination
- Quick Learner
- Team building
- Flexible and Adaptable
- Conflict resolution
Timeline
Customer Service Representative
Unifi Aviation Services
02.2025 - Current
Customer Service Representative
ERMC Aviation
10.2021 - 01.2025
High School Diploma -
Paramount High School