I'm a dedicated customer service representative Proven ability to thrive in fast-paced environments and personalized assistance, enhancing customer satisfaction through attentive service i have about 4 years and looking to grow
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Unifi Aviation Services
Los Angeles, California
02.2025 - Current
working with unifi i worked under contract with frontier airlines stationed at terminal 1 both as a ticket agent and gate agent
Adapted to airline workflows and processes over the course of one year.
ensured on-time departures by coordinating boarding, managing jet bridges, and addressing oversold flight situations as a gate agent
assisted passengers at ticket counter and lobby by answering inquiries and facilitating luggage drop-off, ensuring proper handling
Customer Service Representative
ERMC Aviation
Los Angeles, California
10.2021 - 01.2025
Provided excellent customer service to resolve customer complaints in a timely manner.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.