Francisco Rivera
Woodbridge,NJ
Summary
Organized, ambitious person applying to be a Security Officer with a respected local company .
Overview
2
2
years of post-secondary education
19
19
years of professional experience
Work History
Bus Operator
NYCTA Staten Island Divison
Staten Island, New York
05.2022 - Current
- Operated buses along assigned routes and schedules.
- Adhering to set schedules while operating buses safely along assigned routes.
- Provided safe and reliable transportation for passengers to their destinations.
- Followed NYCTA safety procedures during passenger boarding, turning, and stopping.
- Monitored traffic conditions and adjusted driving to maintain safety and comfort for passengers.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Communicated with dispatch on delays, detours, and service changes.
- Answered customer inquiries regarding transit services, schedules, directions, and transfers.
- Handled passenger concerns calmly while following MTA customer service standards.
- Follow established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Inspected bus equipment before shifts and reported mechanical concerns.
- Report any mechanical issues or passenger disturbances to supervisors immediately.
- Inspected the interior of the bus after each trip for any lost items left behind by passengers.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Announced stops clearly to help passengers disembark at the correct locations.
- Recorded incidents during shifts (remove) including but not limited to accidents, delays, passenger complaints.
Bus Operator
NYCTA/MTA Bus company Queens Division
College Point, New York
09.2012 - 05.2022
- Operated buses along assigned routes and schedules.
- Safely transport passengers to and from destinations.
- Follows a planned bus route, making scheduled stops to pick up or drop off passengers.
- Maintained clear communication with the dispatcher via two-way radio to ensure timely route updates.
- Provided updates to the dispatcher during emergencies, traffic patterns, or accidents.
- Conducts visual inspections of the bus prior to beginning the assigned route.
- Reported mechanical issues with buses, ensuring prompt maintenance and safety compliance.
- Responded to passenger inquiries about bus routes and schedules.
- Delivered excellent customer service by providing accurate information on local bus routes.
- Communicated with dispatch on delays, detours, and service changes.
- Followed NYCTA safety procedures during passenger boarding, turning, and stopping.
- Monitored traffic conditions and adjusted driving for safe passenger transport.
- Conducted visual check of the exterior of the bus prior to departure to ensure no damage or debris is present.
- Provided safe and reliable transportation for passengers to their destinations.
- Adhere to strict time requirements for bus route scheduling and reporting delays to dispatch.
- Announced stops clearly to help passengers disembark at the correct locations.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Operated a bus professionally and interacted with passengers to foster pleasant rides.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Follow established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Report any mechanical issues or passenger disturbances to supervisors immediately.
Security Officer
Harvard Protection, LLC
New York, New York
06.2007 - 09.2012
- Patrolled and secured assigned areas to maintain a safe environment.
- Monitored CCTV systems to ensure safety and security of premises.
- Protected company assets against theft, fire, and safety issues to mitigate risks.
- Communicated any irregularities or unusual events to management.
- Monitored Harvard Protection sites for suspicious activity and safety concerns.
- Patrolled assigned areas to deter trespassing and policy violations.
- Controlled access points and verified visitor identification to maintain security protocols.
- Responded to alarms, disturbances, and emergency calls
- Operated communication systems between officers stationed throughout the facility.
Education
William E Grady
Brooklyn, NY 09.1983 - 05.1985
Skills
- Safe driving techniques
- Radio communications
- Trained in deescalating unsafe situations
- Incident reporting
- Conflict resolution
- Situational awareness
- Calm demeanor
- Customer relations skills
- Customer service
- Clear and Effective communication skills
- Problem solving
- Guest relations
Qualifications
Observational & Situational Awareness:
Monitoring traffic, surrounding environments, and passenger behavior to spot and prevent potential hazards or security incidents
Timeline
Bus Operator
NYCTA Staten Island Divison
05.2022 - Current
Bus Operator
NYCTA/MTA Bus company Queens Division
09.2012 - 05.2022
Security Officer
Harvard Protection, LLC
06.2007 - 09.2012
William E Grady
09.1983 - 05.1985