Francisco Rodriguez

• Coordinated with vendors to procure necessary equipment and negotiate favorable pricing, reducing overall project costs.
• Resolved complex technical issues through thorough analysis and effective communication with clients, streamlining the resolution process.
• Optimized customer experiences by providing clear explanations of technical procedures in easily understandable terms.
• Managed inventory of tech equipment, ensuring adequate supplies for ongoing projects and maintenance needs.
• Collaborated with IT teams to implement network improvements, ensuring seamless connectivity for endusers.
• Enhanced customer satisfaction with timely and accurate troubleshooting of technical issues.
• Reduced downtime by promptly addressing technical issues and maintaining updated documentation.

• Ensure proper and identical software configuration for workstations, notebooks and printers VIA SCCM
• Spearheaded the successful migration project from Windows 10 to Windows 11 for the entire organization, ensuring minimal disruption to user productivity
• Guarantee the correct, repeatable and verifiable installation of operating systems and standard software using SCCM and custom Software
• Also led the IT Asset Disposition (ITAD) Process ensuring the secure and environmentally responsible disposal of end-of-life technology assets
• Configured and maintained McAfee ePO (ePolicy Orchestrator) and (McAfee Endpoint Security Solutions) to safeguard against unauthorized access and data breaches, with a focus on e-token management for user authentication
• Also provided end-user training on the proper use and management of e-tokens, enhancing security awareness and reducing potential security risks
• Successfully managed and maintained Active Directory Infrastructure demonstrating in-depth expertise in user and group administration, organizational unit (OU) design, and group policy implementation
• Managed companies 365 environment from its integration up to and including exchange online, SharePoint, OneDrive, and teams ensuring seamless collaboration and communication across the organization
• Handled mobile communication using Microsoft Intune and MDM as part of the Microsoft Endpoint Manager Suite which allowed me to manage devices and deploy security policies and manage applications
• Created and provided documentation of hardware and software to train not only New Employees but also new IT Staff
• Took care of my own self-education and training on existing technologies.

• Maintained a comprehensive documentation of support processes, troubleshooting steps, and system configurations within fresh-service, contributing to a knowledge base for the IT Team
• Successfully managed and maintained Active Directory Infrastructure demonstrating in-depth expertise in user and group administration, organizational unit (OU) design, and group policy implementation
• Proficiently utilized Bomgar Remote management to provide remote support, troubleshoot issues and insure the efficient operation of systems across diverse geographical locations
• Actively managed and resolved IT Support requests using the fresh-service ticketing system, ensuring timely and effective response to end-user issues.

• Spearheaded the successful migration project from Windows 8 to Windows 10 for the entire organization, ensuring minimal disruption to user productivity
• Collaborated with cross-functional teams to assess application compatibility and facilitate necessary updates or replacements to ensure a smooth migration process
• Conducted User training sessions to familiarize employees with the new features and functionalities of windows 10, minimizing post-migration supports requests
• Utilized Microsoft Deployment Toolkit (MDT) and (SCCM) for efficient and centralized deployment of Windows 10 across the organization
• Monitored the migration progress, addressing issues promptly, and providing timely updates to stakeholders, ensuring project timelines were met.

• Spearheaded the establishment of the IT Department for a small community outreach program with minimal existing IT Resources, shaping its technological foundation and future growth
• Conducted a thorough assessment of IT needs, identifying essential hardware, software, and network requirements to support day-to-day operations
• Developed and executed a phased IT Implementation plan, prioritizing critical needs such as basic network infrastructure, endpoint devices, and essential software applications
• Implemented a scalable IT Support framework, including a ticketing system and helpdesk procedures, to efficiently address user issues and maintain IT service levels
• Provided hands-on training to employees on basic IT best practices, troubleshooting techniques, and the use of newly implemented technologies.

• Was part of a Strategic hardware migration initiative, transitioning the Courts and Jails computing units from traditional HP towers to Microsoft Pros
• Coordinated training sessions for end-users, facilitating a seamless transition to the new devices and ensuring productivity was maintained during and after the migration
• Participated in management strategy, addressing user concerns and providing ongoing support to mitigate any challenges arising from the shift in hardware
• Spearheaded the successful migration project from Windows 8 to Windows 10 for the entire organization, ensuring minimal disruption to user productivity
• Utilized Microsoft Deployment Toolkit (MDT) and (SCCM) for efficient and centralized deployment of Windows 10 across the organization
• Monitored the migration progress, addressing issues promptly, and providing timely updates to stakeholders, ensuring project timelines were met
• Ensure proper and identical software configuration for workstations, notebooks and printers VIA SCCM
• Proficiently utilized Bomgar Remote management to provide remote support, troubleshoot issues and insure the efficient operation of systems.

• Specialized in the refurbishment of Apple products, including iPhones, iPads, and MacBooks, applying attention to detail to ensure products met or exceeded industry standards
• Conducted thorough diagnostics to identify hardware and software issues in apple devices, proficiently addressing and repairing any defects or malfunctions
• Provided technical support to customers, addressing inquiries related to refurbished Apple products and offering guidance on usage and maintenance.

• Specialized in the refurbishment of desktops and laptops, implementing comprehensive hardware and software upgrades to extend the lifespan and enhance performance
• Conducted thorough diagnostics to identify and address hardware failures, replacing faulty components and optimizing system configurations for optimal performance
• Collaborated with procurement teams to source cost-effective replacement parts, maximizing efficacy in the process while adhering to quality standards
• Also led the IT Asset Disposition (ITAD) Process ensuring the secure and environmentally responsible disposal of end-of-life technology assets
• Coordinated the secure data erasure of sensitive information from decommissioned devices and employing industry-leading techniques to safeguard against data breaches
• Conducted audits and documentation of the ITAD process, providing detailed reports to clients for transparency and compliance purposes
• Stayed abreast of industry trends and best practices in ITAD, implementing continuous improvements to enhance efficiency and sustainability.

Served as an Infantryman within the Texas Military Department, contributing to the state's defense and emergency response capabilities.
Executed tactical plans and maneuvers in various scenarios, showcasing expertise in weapons handling, marksmanship, and combat strategies.
Participated in team-based missions, ensuring the successful accomplishment of assigned objectives in alignment with state defense priorities.
Conducted regular training sessions to enhance the skills of team members in areas such as tactical movements, live-fire exercises, and disaster response protocols.
Demonstrated leadership skills during deployments, coordinating squad activities and contributing to mission success in critical situations.
Received recognition for outstanding performance and dedication to duty within the Texas Military Department.
Collaborated with a diverse group of professionals, emphasizing effective communication and teamwork to achieve mission objectives.
Upheld military standards and discipline, fostering a culture of professionalism within the Texas Military Department.
Completed specialized training programs relevant to the unique requirements of the Texas Military Department.

Served as a dedicated Infantryman in the United States Army, specializing in ground and Airborne combat operations.
Executed tactical plans and maneuvers in various environments, demonstrating proficiency in weapons handling, marksmanship, and combat tactics.
Led and participated in team-based missions, ensuring the safety and success of the assigned objectives.
Conducted regular training sessions to enhance team members' skills in areas such as tactical movements, live-fire exercises, and battlefield medical procedures.
Demonstrated effective leadership skills in high-pressure situations, overseeing and coordinating squad activities during deployments.
Received commendations for outstanding performance and contributions to mission success.
Collaborated with diverse teams to achieve mission objectives, emphasizing communication and teamwork.
Upheld military standards and discipline, contributing to a cohesive and disciplined unit.
Completed advanced infantry training, including specialized courses in urban warfare, reconnaissance, and combat lifesaving.