Francisco Rodriguez
Oakhurst,NJ
Summary
Charismatic Bi lingual Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer issues and providing outstanding customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Hackensack Meridian Health Bayshore Medical Center
Holmdel, New Jersey
08.2024 - Current
- Recorded patient conditions and vital signs before and after medical operations.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Head Server
Marina Grille
Belmar, NJ
03.2019 - 09.2024
- Assigned duties to servers and monitored their performance.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Provided guidance to servers on proper etiquette when dealing with customers.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Trained new servers on menu items and restaurant standards.
- Calculated charges, issued table checks and collected payments from customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Server/Bartender
Applebee's Neighborhood Grill & Bar
Tinton Falls, NJ
11.2017 - 03.2019
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
Manager
Manhattan Bagel
Wall Township, NJ
08.2015 - 09.2017
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Education
Associate of Science - Health Sciences
Brookdale Community College
Lincroft, NJ05-2022
Skills
- Customer Support
- Complex Problem-Solving
- Computer Skills
- Graphic and Media Design
- Visual Design
- Sales Expertise
- Suggestive Selling
- Point of Sale (POS) System Operations
- Positive and Professional
- Verbal and Written Communication
- Team Leadership
- Time Management
- Microsoft excel proficiency
- Bi-Lingual English/Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Google Analytics - 2023
- Serve safe- 2023
- Alcoholic Beverage Control License- 2023
Timeline
Patient Care Technician
Hackensack Meridian Health Bayshore Medical Center
08.2024 - Current
Head Server
Marina Grille
03.2019 - 09.2024
Server/Bartender
Applebee's Neighborhood Grill & Bar
11.2017 - 03.2019
Manager
Manhattan Bagel
08.2015 - 09.2017
Associate of Science - Health Sciences
Brookdale Community College