Francisco Romero
Litchfield, AZ,AZ
Summary
.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
39
39
years of professional experience
Work History
Regional Manager in Training
Goodwill Of Central And Northern Arizona
06.2024 - 12.2024
- Developed and executed successful business plans that resulted in improved market share and profitability within the stores where I was training.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
District Manager
Dollar General
02.2021 - 06.2024
- Responsible for leading/mentoring 20 Store Managers and 110 associates to achieve district goals
- Accountable for 22 stores in Southern Arizona
- Worked with store team in development of business actions plans to ensure sales, profits, and Company's KPIs with in the district were maximized
- Evaluated employee schedules to ensure appropriate staffing levels during peak hours and special events.
- Responsible for ensuring stores controlled all expenses, including payroll
- Streamlined operational processes, increasing efficiency across multiple locations.
- Recruit and hire and mentor new Store Managers
- Analyzed market trends to make informed decisions about product assortment changes in alignment with customer demand patterns.
- Work closing with loss prevention to meet shrink goal for district
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
- Roll out new L&D material to district
- Addressed employee performance issues proactively through coaching and constructive feedback sessions.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Established a culture of continuous improvement, encouraging innovation and growth within the district.
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Increased overall store sales by implementing effective sales strategies and staff training programs.
- Recruited hired, and trained top-performing retail teams, enhancing overall district performance.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Conducted performance evaluations and provided constructive feedback to employees.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns..
Manager in Training
JCPenney Co.
04.2019 - 02.2021
- Responsible for overseeing the daily operations of a Big Box Retail Store, making sure it runs smoothly and effectively
- Duties include motivating sales teams, creating business strategies, shrink control, scheduling, controlling expenses including payroll, supervising operational team, and recruiting and training of new associates
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Maximized productivity through regular performance evaluations, providing constructive feedback, and setting clear expectations for staff members.
- Coordinated staffing schedules to ensure optimal coverage during peak hours without sacrificing employee satisfaction or work-life balance considerations.
- Handled day-to-day customer or client questions via telephone or email.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Regional Manager
Payless Shoe-Source
03.1986 - 05.2019
- Responsible for leading and leveraging the talents of a team of 12 multi-unit Supervisors
- Accountable for 150 stores which included Southern California, New Mexico, Nevada, Arizona, and West Texas/South Texas
- Contributed to the development of business actions plans to ensure the sales, profits and operational KPIs within the region were maximized
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Monitored and controlled all expenses, including payroll, within the company guidelines
- Recruited and mentored Multi-unit Supervisors for Region
- Rolled out new L&D material for my Region
Education
BS - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
Skills
- Customer Shopping Experience
- Sales Management
- Data Analysis
- Sales Productivity
- Team Leadership
- Learning and Development
- Succession Planning
- Performance Management
- Compliance Management
- Store operation
- Merchandise planning
- Team training and development
- Operations management
- Visual merchandising
- Leadership development
- Inventory control
Accomplishments
- Supervised team of 750 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customer service issues which led to Top Customer Service score for company.
- Won People Retention Award for having zero manager turn for 2 years in a row.
- Accomplished being in to 10% of company through developing Store Mangers' competencies.
- Directed a team of 12 District Mangers bringing in $75,000,000 per year.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved Shrink Goals through effectively working with Loss Prevention.
Languages
Spanish
Native or Bilingual
Timeline
Regional Manager in Training
Goodwill Of Central And Northern Arizona
06.2024 - 12.2024
District Manager
Dollar General
02.2021 - 06.2024
Manager in Training
JCPenney Co.
04.2019 - 02.2021
Regional Manager
Payless Shoe-Source
03.1986 - 05.2019
BS - BUSINESS MANAGEMENT
UNIVERSITY OF PHOENIX
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