Motivated Professional Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful Professional Server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Hi, I’m
Francisco Sanchez
Miami Beach,Florida
Summary
Overview
18
years of professional experience
Work History
CVI CHE 105
Server
11.2015 - 09.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
National Hotel
Banquet and Restaurant Server.
03.2013 - 11.2014
Job overview
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Responded to guest inquiries and requests promptly and courteously.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
- Answered guest questions about event plans and food service choices.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
920 Grill Steak House
Restaurant Waiter
01.2012 - 03.2013
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Pelican Hotel
Restaurant Waiter
04.2005 - 10.2010
Job overview
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
Temple UniversityPhiladelphia, PA
BBA from Business Management
08.1987
University Overview
Lansing Community CollegeLansing, MI
Associate of Science from Business Administration
07.1985
University Overview
Skills
- Food and Beverage Pairings
- Food Sales and Promotion
- Price Memorization
- Sales Expertise
- Menu Memorization
- Guest Relations Management
- Dining Customer Service
- Order Accuracy
- Check Payment Processing
- Wine Pairings
- Wine Service
- Suggestive Selling
- High-Volume Dining
- Service Prioritization
- Special Dietary Requirements
- Age Verification
- Pos Operation
- Dining Crew Workflow Optimization
- Server Training
- Warm and Friendly
- Customer Service and Rapport
- Daily Specials Memorization
- Wine and Liquor Service
- Sales Techniques
- Specials Promotion
- Menu Presentation
- Hospitality Service Expertise
- Server Improvements
- Guest Satisfaction
- Order Accuracy and Delivery
- Conflict and Complaint Resolution
- Guest Inquiries
- Billing and Payment Processing
- Anticipating Guest Needs
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
CVI CHE 105
11.2015 - 09.2023
Banquet and Restaurant Server.
National Hotel
03.2013 - 11.2014
Restaurant Waiter
920 Grill Steak House
01.2012 - 03.2013
Restaurant Waiter
Pelican Hotel
04.2005 - 10.2010
Temple University
BBA from Business Management
Lansing Community College
Associate of Science from Business Administration
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