Summary
Overview
Work History
Education
Languages
Timeline
Generic

Francisco Santiago

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

41
41
years of professional experience

Work History

Tow Truck Driver & Owner

F&R Towing
08.2015 - 07.2017
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed preventive maintenance checks and basic repairs to vehicles.
  • Fastened chains, straps, covers, and binders to secure load during transit.

Manager

Shawsheen Coating & Converting
11.1984 - 07.2015
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established team priorities, maintained schedules and monitored performance.

Tv Projector, Packer

Kloss Video, Com.
04.1984 - 09.1985
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Sorted and stacked finished items.
  • Secured items for storage or shipment.

Sargent, Army Nacional Guard

Puerto Rico, Nacional Guard & New Jersey Nacional
03.1976 - 05.1985
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Circulated among visitors, patrons, and employees to preserve order and protect property.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Security Guard

Salem NJ. Nuclear Plant
05.1983 - 06.1984
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Examined doors, windows and gates to verify security.
  • Wrote detailed reports of all security breaches and investigations.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Passenger Van Driver

SA-LANTIC Heath Service, & Puerto Rican Accion Com
02.1980 - 01.1983
  • Upheld high standards of cleanliness, sanitation, and service.
  • Arrived on time to customer appointments.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Remained calm and poised in emergent situations.
  • Responded with ease to sudden changes in routes and schedules.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Developed deep knowledge of local routes and area destinations.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Communicated with passengers regarding estimated time of arrival.
  • Delivered passengers to destinations safely and on time.
  • Followed designated routes and schedules while operating vehicles.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Followed applicable traffic regulations and traffic laws.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.

Toll Plasa Supervisor

Wackenhut Security, Com.
11.1977 - 05.1980
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Observed packing operations to verify conformance to specifications.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.

Education

GED -

Community College
Salem, NJ
06-1982

Languages

Spanish
Full Professional

Timeline

Tow Truck Driver & Owner

F&R Towing
08.2015 - 07.2017

Manager

Shawsheen Coating & Converting
11.1984 - 07.2015

Tv Projector, Packer

Kloss Video, Com.
04.1984 - 09.1985

Security Guard

Salem NJ. Nuclear Plant
05.1983 - 06.1984

Passenger Van Driver

SA-LANTIC Heath Service, & Puerto Rican Accion Com
02.1980 - 01.1983

Toll Plasa Supervisor

Wackenhut Security, Com.
11.1977 - 05.1980

Sargent, Army Nacional Guard

Puerto Rico, Nacional Guard & New Jersey Nacional
03.1976 - 05.1985

GED -

Community College

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Francisco Santiago