Francisco Sibayan
Lathrop
Summary
Dynamic Retail Store Manager with a proven track record at T-Mobile U.S.A, excelling in sales performance improvement and employee engagement. Expert in managing multiple tasks and enhancing customer satisfaction through effective problem resolution. Successfully streamlined operations, fostering a high-performing team that consistently exceeded KPIs and drove repeat business.
Overview
25
25
years of professional experience
Work History
Retail Store Manager
T-Mobile U.S.A
07.2004 - 07.2025
- Directed daily operations to enhance customer service and improve store performance.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Cultivated strong relationships with customers to foster loyalty and drive repeat business.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Audio Video Sales Manager
Fry's Electronics Inc.
06.2000 - 06.2004
- Analyzed market trends to identify new opportunities and adjust sales tactics accordingly.
- Developed and implemented training programs for sales staff to improve performance and product knowledge.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Education
High School Diploma -
Newark Memorial High School
Newark, CASkills
- Proficient in managing multiple tasks
- Effective problem resolution
- Retail management
- Trustworthy and reliable
- Sales performance improvement
- Guidance and support
- Product assortment strategy
- Sales performance enhancement
- Thoroughness in task execution
- Candidate evaluation and onboarding
- Performance evaluation
- Employee engagement
- Proficient in task prioritization
Accomplishments
- T-Mobile New Hire Sales Trainer with 8+ years of experience developing and delivering onboarding and sales training programs.
- Mentored and coached team members to build leadership,performance, and customer service skills.
- Recognized by peers as Retail Manager of the year three times for excellence in leadership, support, and results.
- Promoted to Retail Manager within one year of hire based on performance and leadership ability.
- Boys & Girls Club Basketball Coach-provided mentorship and skills development for youth athletes.
- Led a team of special education students in a community basketball tournament, fostering inclusion,teamwork, and sportsmanship.
Languages
Ilocano
Native or Bilingual
Timeline
Retail Store Manager
T-Mobile U.S.A
07.2004 - 07.2025
Audio Video Sales Manager
Fry's Electronics Inc.
06.2000 - 06.2004
High School Diploma -
Newark Memorial High School