Haley Schweickert
Delaware
Summary
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Experienced with retail operations, including merchandising and inventory management. Utilizes effective team leadership to drive sales and improve customer experiences. Track record of implementing efficient processes that boost store performance.
Overview
12
12
years of professional experience
Work History
Retail Manager
Kohls Department Store
09.2024 - Current
- Oversaw daily operations, ensuring optimal customer service and store presentation.
- Developed training programs to enhance team performance and product knowledge.
- Managed inventory control processes, reducing shrinkage through effective loss prevention strategies.
- Implemented promotional campaigns, increasing customer engagement and sales volume.
- Fostered a positive work environment through team-building initiatives and open communication channels.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Answered questions about store policies and addressed customer concerns.
Patient Care Specialist
Verdant Creations
03.2024 - 09.2024
- Took care of Medical Marijuana patients to find the best products for their care in line with the state of Ohio regulations.
- Facilitated patient intake processes, ensuring accurate documentation and efficient data entry.
- Educated patients on treatment plans, fostering understanding and compliance with medical instructions.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor of Online Ordering, Sales and Customer Service
Kohl's
08.2013 - 03.2024
- Associate
- Handpick customers' online orders to make their shopping easy and efficient.
- Manage and train associates to pick and pack online orders promptly.
- Supervise junior department staff.
- Unload weekly trucks, then merchandise products onto the sales floor for all departments.
- Clean and maintain fitting rooms for customers.
- Operate the cash register and ensure a quick and friendly checkout experience.
- Assist customers in locating and selecting merchandise.
- Process returns, exchanges, and handle customer service issues.
- Help customers find jewelry and change watch batteries and links.
- Solve problems and make decisions on behalf of the company and our customers.
- Mentored and trained team members on best practices and workflow efficiency.
- Oversaw daily operations to ensure adherence to safety protocols and operational standards.
- Coordinated scheduling and workload distribution among team members for optimal performance.
Underground Damage Prevention Specialist
American Electric Power Company
03.2017 - 08.2018
- Work with Ohio 811 to determine if an AEP locator is needed in the field to mark underground electric lines for dig sites.
- Interpret GIS data using several applications.
- Focus on clean quality work to insure the safety of customers and locators, and protection of electric lines.
- Multitask between two computer screens and phone
- Attend monthly safety meetings to maintain competence in keeping employees and customers safe.
- Participate in office team building exercises to encourage collaboration between coworkers.
- Interact with customers and AEP utility locators in all 11 states of service to troubleshoot and resolve any issues.
Education
Accounting (College Student) - Accounting And Math
Southern New Hampshire University
12-2026
High School Diploma - undefined
Rutherford B. Hayes High School
Delaware, OH05.2013
Skills
- Windows operating system proficiency
- Skilled in Microsoft Office tools
- Effective time management
- Office Experience
- Proficient in Microsoft Word
- Experienced in Microsoft Outlook management
- Retail merchandising expertise
- Accurate typing ability
- Strong ability to prioritize tasks
- Extensive experience in customer support
- E-commerce
- Professional phone communication
- Microsoft Excel
- Experienced in team supervision
- Proficient in managing multiple tasks
- Strong interpersonal communication abilities
- Cash management
- Store operations
- Complaint resolution
- Visual merchandising
- Team Training
- Leadership development
- Merchandising operations
Timeline
Retail Manager
Kohls Department Store
09.2024 - Current
Patient Care Specialist
Verdant Creations
03.2024 - 09.2024
Underground Damage Prevention Specialist
American Electric Power Company
03.2017 - 08.2018
Supervisor of Online Ordering, Sales and Customer Service
Kohl's
08.2013 - 03.2024
High School Diploma - undefined
Rutherford B. Hayes High School
Accounting (College Student) - Accounting And Math
Southern New Hampshire University
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