Francisco Tamayo
Covina,CA
Summary
A results-driven and highly motivated professional with 9 years of experience in the automotive, sales and customer service industry. Proven track record of success in management. Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment. Strong organizational and problem-solving abilities, with attention to detail. Committed to continuous learning and professional development.
Overview
11
11
years of professional experience
Work History
Store Manager
Jiffy Lube Inc.
01.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Interacted well with customers to build connections and nurture relationships.
Assistant Manager
Jiffy Lube Inc.
03.2018 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Automotive Lube Technician
Jiffy Lube Inc.
03.2015 - 03.2018
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of 20-point inspection.
- Collaborated with team members to complete complex repairs and maintenance tasks efficiently.
- Contributed to a positive customer experience by providing attentive service from start to finish during each appointment.
- Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
- Greeted customers and answered questions about oil changes and other services.
- Delivered exceptional results under high-pressure situations while working on multiple vehicles simultaneously during peak service times.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Delivery Driver
Papa Johns
10.2013 - 03.2015
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Fostered positive working relationships with regular customers.
Education
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
Pomona, CA01.2025
Associate of Arts - Kinesiology
Citrus College
Glendora, CA06.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and Mentoring
- Team Leadership
- Friendly and Positive
- Outstanding Communication Skills
- Strategic Thinker
- Skilled in Google Word Processing Apps and Microsoft Word
- Type 45 Words Per Minute
Languages
Spanish
Professional Working
Timeline
Store Manager
Jiffy Lube Inc.
01.2023 - Current
Assistant Manager
Jiffy Lube Inc.
03.2018 - 01.2023
Automotive Lube Technician
Jiffy Lube Inc.
03.2015 - 03.2018
Delivery Driver
Papa Johns
10.2013 - 03.2015
Bachelor of Science - Kinesiology
California State Polytechnic University, Pomona
Associate of Arts - Kinesiology
Citrus College
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