Francisco Torres Rivera
Orlando,Florida
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized, and hardworking with strong computer skills. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with extensive existing knowledge of Valencia College.
Overview
5
5
years of professional experience
Work History
Reservation Specialist/Leisure Travel Agent
Holiday Inn Club Vacations Orange Lake Resort
Orlando, Florida
12.2021 - Current
- Utilized problem solving skills to address customer issues quickly and efficiently.
- Assisted customers with booking reservations for hotels, flights, and other travel services.
- Performed data entry into reservation system and updated customer information as needed.
Orientation Leader
Valencia College
Orlando, Florida
05.2019 - Current
- Created a welcoming environment for incoming students by providing them with advice on how to adjust to college life.
- Served as a resource for new students seeking assistance in navigating university systems or services.
- Trained and supervised a team of volunteer student helpers during orientation events, ensuring roles and responsibilities were clearly communicated.
Digital Media Specialist
Osceola County Sheriff's Office
Kissimmee, Florida
06.2021 - 11.2021
- Produced videos and audio recordings of product demonstrations, interviews, promotional events.
- Collaborated with cross-functional teams such as design, engineering and marketing to deliver high-quality products on time and within budget.
- Analyzed web analytics data to identify trends in user behavior and develop optimization strategies for improving performance.
Education
Bachelor of Science - Business Administration And Leadership
Valencia College
Orlando, FL12-2024
Associate of Science - Sound Engineering
Valencia College
Orlando, FL05-2021
Skills
- Computer literate
- Customer service experience
- Detail Oriented
- Problem-Solving
- Interpersonal Skills
- Team Leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Elementary
Portuguese
Limited
References
References available upon request.
Timeline
Reservation Specialist/Leisure Travel Agent
Holiday Inn Club Vacations Orange Lake Resort
12.2021 - Current
Digital Media Specialist
Osceola County Sheriff's Office
06.2021 - 11.2021
Orientation Leader
Valencia College
05.2019 - Current
Bachelor of Science - Business Administration And Leadership
Valencia College
Associate of Science - Sound Engineering
Valencia College
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