Francisco Viera
Orlando,FL
Summary
As a current shift manager leading as a good example is key, and always encourage the employees to do better. Make sure that the working environment is peaceful and that everything goes with the flow. Over 3 years of experience as a manager and with exciting ideas for the future
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Manager
Dunkin' Donuts
04.2021 - Current
- Handle customers complaints by resolving any conflicts/problems while in their visit
- Provide shift plan so that employees are aware of their station and their responsibilities throughout shift.
- Create weekly schedules that meet monthly budget
- Make sure that money is right, and count it at end of every shift
- Make sure store has all products up to date, and that new products are being promoted properly
- Make sure that all equipment is good, and replace any that are neccesary
Education
Associate of Arts - Political Science
Valencia College
Orlando, FL05.2025
High School Diploma -
Timber Creek High School
Orlando, FL05.2023
Skills
- Scheduling
- Money
- Hiring
- Customer Service
- Microsoft Certified
- Money counting
- Responsibility
- Determination
- Fixing broken things
Certification
Power Point
Microsoft Word
Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista Shift Manager
Dunkin' Donuts
04.2021 - Current
Associate of Arts - Political Science
Valencia College
High School Diploma -
Timber Creek High School
Power Point
Microsoft Word
Excel
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