Dedicated professional with extensive experience in dispatch coordination and customer service. Skilled at managing log documentation and resolving issues, contributing to improved service delivery and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Dispatcher, racks organizer
Associates SA
Houston, Texas
02.2023 - 03.2026
Coordinated dispatch schedules for timely delivery of goods and services.
Assigned drivers to appropriate routes based on customer needs.
Resolved customer complaints related to service issues or delays.
Maintained logs of all incoming calls and assigned tasks.
Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Customer Service Representative
AT&T
San Salvador, El Salvador
04.2010 - 11.2022
Delivered exceptional customer service through effective communication and problem-solving.
Guided customers on product features and service options to empower informed decision-making.
Resolved billing inquiries, managed accounts, and facilitated service upgrades to enhance customer satisfaction.
Addressed customer complaints with empathy, maintaining compliance with company policies to ensure positive resolutions.
Collaborated with team members to resolve complex customer issues efficiently.
Utilized customer relationship management software to track interactions and feedback.
Provided training and support to new representatives on company procedures and systems.