Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Francisco E Delgado Salazar

Cleveland,TX

Summary

Dedicated professional with extensive experience in dispatch coordination and customer service. Skilled at managing log documentation and resolving issues, contributing to improved service delivery and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Dispatcher, racks organizer

Associates SA
Houston, Texas
02.2023 - 03.2026
  • Coordinated dispatch schedules for timely delivery of goods and services.
  • Assigned drivers to appropriate routes based on customer needs.
  • Resolved customer complaints related to service issues or delays.
  • Maintained logs of all incoming calls and assigned tasks.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Customer Service Representative

AT&T
San Salvador, El Salvador
04.2010 - 11.2022
  • Delivered exceptional customer service through effective communication and problem-solving.
  • Guided customers on product features and service options to empower informed decision-making.
  • Resolved billing inquiries, managed accounts, and facilitated service upgrades to enhance customer satisfaction.
  • Addressed customer complaints with empathy, maintaining compliance with company policies to ensure positive resolutions.
  • Collaborated with team members to resolve complex customer issues efficiently.
  • Utilized customer relationship management software to track interactions and feedback.
  • Provided training and support to new representatives on company procedures and systems.

Education

High School Diploma -

Spencer School
San Salvador
10-2008

Skills

  • Dispatch coordination
  • Route optimization
  • Log management
  • Delivery paperwork
  • Problem resolution
  • Customer service

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Dispatcher, racks organizer

Associates SA
02.2023 - 03.2026

Customer Service Representative

AT&T
04.2010 - 11.2022

High School Diploma -

Spencer School
Francisco E Delgado Salazar