Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Francisco (Frank) Navas

Aubrey,TX

Summary

Hardworking enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.

Overview

24
24
years of professional experience

Work History

Sales Representative

Kelly Moore Paints
06.2018 - 01.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.

Account Development Manager

PPG
11.2017 - 05.2018
  • Increased client satisfaction by developing and implementing tailored account strategies.
  • Strengthened client relationships through frequent communication and proactive problem solving.
  • Collaborated with cross-functional teams to identify new business opportunities and expand market share.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Analyzed sales data to identify trends, develop forecasts, and inform strategic decision making.
  • Conducted comprehensive market research to pinpoint potential areas for growth and investment.

Account Development Manager

Sunny South Paint & Décor. (Benjamin Moore)
06.2013 - 10.2017
  • Increased client satisfaction by developing and implementing tailored account strategies.
  • Strengthened client relationships through frequent communication and proactive problem solving.
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Conducted comprehensive market research to pinpoint potential areas for growth and investment.
  • Developed targeted marketing campaigns that resulted in increased brand awareness and customer engagement.
  • Excelled at building rapport with key decision-makers within each account to foster trust and loyalty.

Owner/Managing Director

Millennia Painting Services, LLC
01.2000 - 12.2012
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Education

MBA - Business Administration

Colegio Universitario De Caracas
Caracas, Venezuela
06.1986

Skills

  • Customer Service
  • Network Development
  • Customer Retention
  • Sales Development
  • Lead Prospecting
  • Sales Forecasting

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Representative

Kelly Moore Paints
06.2018 - 01.2024

Account Development Manager

PPG
11.2017 - 05.2018

Account Development Manager

Sunny South Paint & Décor. (Benjamin Moore)
06.2013 - 10.2017

Owner/Managing Director

Millennia Painting Services, LLC
01.2000 - 12.2012

MBA - Business Administration

Colegio Universitario De Caracas

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Francisco (Frank) Navas