Francisco Javier Acuña Cardozo
Miami,FL
Summary
Dynamic property management professional with over three years of experience in condominium and residential operations within high-volume, luxury properties. Proven expertise in fostering positive tenant relations, coordinating with vendors, ensuring compliance with HOA regulations, and streamlining administrative processes. Currently engaged with a prominent property management firm while actively pursuing opportunities in Canada through employer support and provincial nomination pathways. Committed to leveraging skills and experience to enhance property value and tenant satisfaction in a new market.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant – Property Management
FirstService Residential
Miami, FL, USA
01.2025 - Current
- - Support day-to-day condominium operations for a high-rise residential property
- - Process tenant registrations, leases, IDs, and compliance documentation
- - Coordinate vendors, certificates of insurance (COIs), and service requests
- - Assist with violation notices, incident reports, and owner communications
- - Maintain records using BuildingLink and internal management systems
- - Act as liaison between residents, vendors, and management team
- Assisted in budget preparation, contributing to financial planning and resource allocation for property operations.
- Followed up on delinquent tenants and coordinated collection procedures.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
Front Desk Supervisor / Front Desk Agent
Hyde Midtown Condominium
Miami, FL, USA
01.2023 - 01.2025
- - Oversaw front desk operations in a luxury residential building
- - Managed resident access, deliveries, amenities, and guest registrations
- - Enforced building rules and security protocols
- - Assisted management with administrative tasks and resident requests
- - Delivered high-level customer service in a fast-paced environment
Fine Dining Server
Michelin-Recognized Restaurants
Miami, FL, USA
01.2021 - 01.2024
- - Provided elevated guest service in high-end dining environments
- - Developed strong communication, problem-solving, and multitasking skills
- - Maintained professionalism under pressure and high guest expectations
Branch Operations Supervisor
Banco Galicia
Buenos Aires, Argentina
08.2019 - 04.2022
- Supervised daily branch operations, ensuring adherence to banking regulations and internal policies.
- Streamlined operational workflows, enhancing efficiency in customer service delivery and transaction processing.
- Mentored team members on best practices in client interactions and compliance standards.
- Implemented training programs for staff development, improving overall team performance and service quality.
- Processed payments using multiple payment methods, maintaining compliance with company policies.
- Operated cash register, ensuring accurate transactions and efficient customer service.
- Managed daily cash reconciliation, identifying discrepancies and resolving issues promptly.
Education
High School Diploma -
Colegio San Jose Del Avila
Caracas, Venezuela01.2016
No Degree - Economics
Andres Bello Catholic University
Caracas, VenezuelaSkills
- Condominium & HOA Administration
- Tenant & Owner Relations
- Vendor Coordination & COIs
- BuildingLink / Property Systems
- Rules & Regulations Compliance
- Move-ins / Move-outs
- Budget & Invoice Processing
- Incident Reports & Violations
- Administrative Operations
- Customer Service (Luxury / Corporate)
Websites
Certification
- - Florida CAM License – In progress
- - Property Management Training – FirstService Residential
- - Notary Public – In progress
Languages
Spanish – Native
English – Fluent
Timeline
Administrative Assistant – Property Management
FirstService Residential
01.2025 - Current
Front Desk Supervisor / Front Desk Agent
Hyde Midtown Condominium
01.2023 - 01.2025
Fine Dining Server
Michelin-Recognized Restaurants
01.2021 - 01.2024
Branch Operations Supervisor
Banco Galicia
08.2019 - 04.2022
High School Diploma -
Colegio San Jose Del Avila
No Degree - Economics
Andres Bello Catholic University
Additional Information
- Experience with North American property management standards
- Eligible for employer-supported Work Permit & Provincial Nominee Programs
- Available for relocation to Ontario (Toronto / GTA)