Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Francisco Javier Cisneros

Francisco Javier Cisneros

Phoenix,AZ

Summary

Self-motivated team member with 11+ years of customer service-client-related experience in cosmetics and luxury retail knowledge. Track record in leading by example, achieving sales results, and growing lasting client relationships. Highly organized, able to process payments, update sales records, track inventory, problem-solve, work with a diverse client base, and prioritize tasks to hit targets and attain goals.

Overview

15
15
years of professional experience

Work History

Eyebrow Design Specialist

Leidan Mitchell Salon
08.2013 - Current
  • Achieved personal sales and service objectives by engaging new prospects and building strong client relationships through follow-up and appreciation
  • Leveraged product knowledge to conduct product demos, guide, recommend, and sell beauty products
  • Provided stellar services, including eyebrow and facial waxing, tweezing, and eyebrow tinting, following all safety and sanitation guidelines throughout the service for a luxurious client experience
  • Maintained guest flow and reduced wait time using an online appointment booking system to book, track and rebook appointments, actively up-servicing guests when appropriate
  • Converted 100+ service guests into qualified sales for purchasing retail products via verbal persuasion

Fashion Receiver

The RealReal
11.2022 - 07.2023
  • Perform Quality checks of luxury products to ascertain adherence to company standards
  • Employ a keen eye for detail in inspecting consigned luxury products for condition and acceptance standards (Quality Control)
  • Completed Data entry tasks, accurately inputting product specifications into the company's internal inventory system for accountability and guaranteeing availability
  • Work in a fast-paced environment, consistently meeting monthly goals while upholding the highest company authentication standards
  • Kept work areas clean, safe and organized.
  • Placed, tagged, and secured merchandise in diverse designated areas.

Fulfillment Associate

Amazon
11.2020 - 03.2021
  • Optimized receiving and putting away inventory with unmatched productivity while maintaining a clean, organized, and safe work environment
  • Propelled order fulfillment by preparing and packing customer orders, boosting customer satisfaction
  • Applied physical stamina to load 20+ boxes daily into trucks for shipment, ensuring timely delivery
  • Displayed attention to detail & multitasking skills to read bar codes on products using scanners, viewing prompts on screens and following the direction for tasks, improving accuracy/workplace efficiency
  • Limited downtime by troubleshooting problems to determine the root causes and develop solutions

Aesthetics Instructor Adjunct

Maricopa Skill Center
01.2012 - 08.2013
  • Utilized first-hand knowledge and experience to mentor 20+ students in proper hygiene, sanitation, and safety practices required for successful aesthetics practice and providing emotional support
  • Closely supervised 20 advanced students in schools that offer aesthetics services to the public as part of the curriculum, offering guidance and encouragement while working on clients to help fulfill potential
  • Model lessons and general instruction on anatomy and physiology, chemistry, electricity, and applied sciences, emphasizing safety & safe handling of professional aesthetics in the workplace
  • Executed daily classroom instruction as aligned with approved lesson plans, ensuring compliance with all school/district requirements regarding the educational program
  • Managed classroom by overseeing supply ordering, assessments/grading via written and practical tests, submitting grades and attendance, and providing course feedback to the college/technical school

Counter Manager

Nordstrom, Anastasia of Beverly Hills
01.2009 - 01.2012
  • Enhanced client eyebrow appearances with a specialty in brow waxing using Golden Ratio
  • Contributed to productive workflow through demonstrated reliability, regular-on-time work attendance, and attainment of monthly service and retail goals
  • Employed task prioritization, communication, and time management in successfully planning and conducting services and events at the store level, achieving deadline-driven results & client satisfaction
  • Developed effective sales strategy by building collaborative relationships and maintained a repeat/loyal clientele through exceptional customer service, a high level of skill and professionalism

Education

Associate of Applied Science - Esthetics Instructor License 7040011

Carsten Institute of Cosmetology
Tempe, AZ

Skills

  • Sales, Basic Computer Knowledge
  • Verbal/Written Communication Skills Teamwork
  • Calm & Courteous
  • Problem-Solving Skills
  • Creativity
  • Work Ethic
  • Interpersonal Skills,
  • Leadership Skills
  • POS Systems Operations
  • Cash Counting
  • Sales Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Fashion Receiver

The RealReal
11.2022 - 07.2023

Fulfillment Associate

Amazon
11.2020 - 03.2021

Eyebrow Design Specialist

Leidan Mitchell Salon
08.2013 - Current

Aesthetics Instructor Adjunct

Maricopa Skill Center
01.2012 - 08.2013

Counter Manager

Nordstrom, Anastasia of Beverly Hills
01.2009 - 01.2012

Associate of Applied Science - Esthetics Instructor License 7040011

Carsten Institute of Cosmetology

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Francisco Javier Cisneros