FRANCISCO PABON
Coral Springs,United States
Summary
Customer service professional with 2 years of experience. Good communicator with excellent interpersonal skills, able to effectively address customer needs and concerns. Adaptable and quick to learn new systems and processes. Proactive problem-solver, able to resolve customer issues efficiently and provide satisfactory solutions. Committed to delivering exceptional customer service and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Expo/Food Runner
The Boca Raton Resort And Club
02.2024 - Current
- Efficiently Coordinate Food Service: Expertly manage the flow of food orders from the kitchen to the serving staff, ensuring timely delivery and maintaining high quality standards.
- Maintain Organized Workspace: Keep expo station clean and organized, ensuring all necessary items are readily available for food service staff, contributing to smooth operations.
- Effective Communication: Communicate clearly and effectively with kitchen staff, servers, and management to ensure accurate order delivery and resolve any issues promptly.
- Attention to Detail: Thoroughly inspect food orders for accuracy and presentation before they are served, ensuring adherence to customer preferences and company standards.
- Adaptability and Flexibility: Quickly adapt to changing priorities and high-volume situations, remaining composed and focused on delivering excellent service under pressure.
Assitant Waiter
Seminoles Hard Rock Hotel and Casino- Cipresso Restaurant
01.2022 - 01.2024
- Established a professional work relationship with coworkers and management team.
- Provide excellent customer service by actively engaging with guests and anticipating their needs.
- Maintained tables settings by removing courses, replacing utensils and refilling beverages promptly and courteously. Assist the wait staff in taking orders and delivering food to guests Assist in training new bussers on service standards and restaurant procedures.
- Collaborate with the wait staff to ensure efficient and timely service to guests.
Server/ Chef Assistant
Fine Food events
01.2022 - 07.2023
- Assist the chef in preparing and plating dishes for events.
- Provide exceptional customer service to high-profile clients, ensuring their needs and expectations are met throughout the event.
- Engaged with high profile clients for their events.
- Responsible for supervising the set up of banquet food stations and coordinated service to multiple dining areas
- Bussed and reset tables to keep the dining room and work areas clean and ready
Education
Pilot commercial student -
Antioquia Aviation Academy
06.2022
High School Diploma -
Unidad Educativa Monseñor José Humberto Paparoni B.
Skills
- Bilingual in Spanish and English
- Tech-savvy
- Anticipating customer needs
- Fast learner and adapts to changes
- Punctual and reliable
- Great at multitasking
- Proactive
- Works well under pressure
Timeline
Expo/Food Runner
The Boca Raton Resort And Club
02.2024 - Current
Assitant Waiter
Seminoles Hard Rock Hotel and Casino- Cipresso Restaurant
01.2022 - 01.2024
Server/ Chef Assistant
Fine Food events
01.2022 - 07.2023
Pilot commercial student -
Antioquia Aviation Academy
High School Diploma -
Unidad Educativa Monseñor José Humberto Paparoni B.
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