FRANCISCO PRATTS FERNANDEZ
Orlando,FL
Summary
To be part of a telecommunication company where I can have the opportunity to grow by implementing my skills and knowledge as customer service and sales. Contribute to the achievements of the company, performing activities efficiently and responsibly. Willing to acquire new knowledge in the field. Hardworking Commerical Driver with over 15 years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history. Professional Driver offering over 10 years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Efficient commerical driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Driver
King Roofing Foam
Miami, Florida
01.2013 - 05.2020
- Drive to all area in Florida
- Help roofers by performing duties requiring less skill
- Duties include using, supplying or holding materials or tools, and cleaning work area and equipment
- Provide assistance to skilled roofers installing and repairing roofs, flashings, and surfaces.
Delivery Driver
Koning Restaurants International
Miami, FL
03.2011 - 05.2020
- Transported and safely delivered items to prevent damage or loss
- Navigated routes with relevant map programs and GPS systems
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Loaded trucks and safely secured merchandise to prevent damage during transportation
- Notified customers of delays to decrease calls to support
- Verified deliveries against shipping instructions prior to delivering to customers.
Commerical Driver
Reilly Auto Parts
Orlando, FL
12.2021 - 08.2023
- Delivered goods and services to customers on time and in excellent condition
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Secured merchandise, avoiding damage during transportation
- Documented daily mileage, gas and other data
- Helped customers find specific products, answered questions and offered product advice
- Answered incoming telephone calls to provide store, products and services information
- Engaged customers in friendly, professional dialogue to determine needs
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Developed and maintained a successful inventory system for merchandise
- Organized stockroom shelves, racks, cases, bins, and drawers according to product code and size.
Delivery Driver
Celebration Restaurant Group
Orlando, FL
06.2020 - 12.2021
- Handled merchandise in accordance with product handling standards
- Transported and safely delivered items to prevent damage or loss
- Delivered rush merchandise on tight schedules to meet customer targets
- Maintained accurate records of goods delivered and collected payments as required.
Cable Installer Technician/Certified Technician
Comcast Xfinity, RWL
Miami, Florida
01.2007 - 01.2013
- Video, Data & Phone, Cable installation, maintenance, disconnect and customer services.
sale Associate
Wal-Mart Fort
Fort Myers, FL
01.2006 - 01.2007
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Assistant Manager
Verizon Wireless
Fajardo, PR
01.2001 - 01.2005
- To supervise and motivate a sales force of eight (8) sellers
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Communications Technician Certification -
01.2008
Internet, Data and Video: Business Administration, Accounting -
Colegio Universitario del Este
01.2001
Skills
- Professional customer services with over ten (15) years of experience Bilingual, Supervisor experience, Interpersonal skills to motivate a team Responsible and diligent leadership Knowledge in computer use:
- Microsoft (Word, Excel, PowerPoint, Outlook) Knowledge networks Ability to work under pressure, meet deadlines on time, and with minimal supervision
- Revenue Generation
- Strategic Planning
- Flexible Schedule
- Valid Driver's License
- Passenger Assistance
- Teamwork and Collaboration
- Retail Logistics
- Loading and Unloading
- Time Management Skills
- Responsible Driver
Timeline
Commerical Driver
Reilly Auto Parts
12.2021 - 08.2023
Delivery Driver
Celebration Restaurant Group
06.2020 - 12.2021
Driver
King Roofing Foam
01.2013 - 05.2020
Delivery Driver
Koning Restaurants International
03.2011 - 05.2020
Cable Installer Technician/Certified Technician
Comcast Xfinity, RWL
01.2007 - 01.2013
sale Associate
Wal-Mart Fort
01.2006 - 01.2007
Assistant Manager
Verizon Wireless
01.2001 - 01.2005
Communications Technician Certification -
Internet, Data and Video: Business Administration, Accounting -
Colegio Universitario del Este
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